IT Support Specialist
3 weeks ago
An exciting new role has become available for an IT Support Analyst to join a leading financial services solutions provider.
Working as part of a small but talented team, your primary responsibility will be to provide technical support to internal business users. This will involve resolving 2nd line technical queries, setting up new users, and configuring software and VPN access.
You will be expected to adhere to ISO processes to deliver a high standard of IT and customer support. Additionally, you will be responsible for training and supporting new users across software and IT services.
Key requirements for this role include:
- At least 3 years of commercial experience supporting 2nd line technical queries
- Previous experience working in a 1st and/or 2nd line IT Support role and management of P1 and P2 incidents
- Experience of using an IT ticketing system
- Knowledge of PC hardware, software, and their components in a business environment
- Knowledge of Office365, including Teams, SharePoint, and Outlook
- Proven working knowledge of operating systems (Windows primarily) and ISO standards
This is a full-time, on-site role requiring 5 days per week attendance.
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