IT Support Specialist

4 weeks ago


Salford, Salford, United Kingdom Spectrum IT Recruitment Full time

{"h1": "IT Support Analyst Opportunity", "p": "We are seeking an IT Support Analyst to join our team at Spectrum IT Recruitment. As an IT Support Analyst, you will be responsible for providing technical support to internal business users, troubleshooting hardware and software issues, and ensuring that all tickets are resolved or escalated in a timely manner.", "ul": [{"li": "Perform 1st and 2nd line diagnostics to identify and resolve technical issues"}, {"li": "Set up new users, build laptop and PC hardware, configure software and VPN access"}, {"li": "Adhere to ISO processes to deliver high-grade IT and customer support"}, {"li": "Ensure all tickets are resolved or escalated"}, {"li": "Train and support new users across software and IT services"}, {"li": "Interact with globally dispersed end-users"}], "h2": "Requirements", "ul": [{"li": "Previous experience working in a 1st and/or 2nd line IT Support role and management of P1 and P2 incidents"}, {"li": "Experience of using an IT ticketing system"}, {"li": "Excellent communication skills"}, {"li": "Knowledge of PC hardware, software, and their components in a business environment"}, {"li": "Knowledge of Office365 including, but not limited to Teams, SharePoint, Outlook"}, {"li": "Proven troubleshooting skills"}, {"li": "Proven working knowledge of operating systems (Windows primarily) and ISO standards"}, {"li": "Team player with a strong attention to detail"}, {"li": "Positive attitude with a proactive approach to work"}], "p": "This role requires full-time on-site work (5 days per week). Please send your CV to apply for this exciting opportunity."}


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