IT Support Specialist
3 weeks ago
An exciting new role for an IT Support Analyst to join a leading financial services solutions provider.
As a key member of a small but talented team, you will be responsible for providing technical support to internal business users, resolving hardware and software queries, and ensuring a high level of IT service delivery.
Key responsibilities include:
- Performing 1st and 2nd line diagnostics and troubleshooting
- Setting up new users, configuring software, and VPN access
- Adhering to ISO processes to deliver exceptional IT support
- Escalating and resolving tickets in a timely manner
- Providing training and support to new users on software and IT services
- Interacting with globally dispersed end-users
Requirements:
- Previous experience in a 1st and/or 2nd line IT Support role, with management of P1 and P2 incidents
- Experience with IT ticketing systems
- Excellent communication and problem-solving skills
- Knowledge of PC hardware, software, and operating systems in a business environment
- Knowledge of Office365, including Teams, SharePoint, and Outlook
- Proven troubleshooting and analytical skills
- Team player with a strong attention to detail and a positive attitude
This is a full-time, on-site role, requiring a strong commitment to delivering exceptional IT support.
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