IT Support Specialist

3 weeks ago


Salford, Salford, United Kingdom Spectrum IT Recruitment Full time
IT Support Analyst Opportunity

An exciting new role for an IT Support Analyst to join a leading financial services solutions provider.

As a key member of a small but talented team, you will be responsible for providing technical support to internal business users, resolving hardware and software queries, and ensuring a high level of IT service delivery.

Key responsibilities include:

  • Performing 1st and 2nd line diagnostics and troubleshooting
  • Setting up new users, configuring software, and VPN access
  • Adhering to ISO processes to deliver exceptional IT support
  • Escalating and resolving tickets in a timely manner
  • Providing training and support to new users on software and IT services
  • Interacting with globally dispersed end-users

Requirements:

  • Previous experience in a 1st and/or 2nd line IT Support role, with management of P1 and P2 incidents
  • Experience with IT ticketing systems
  • Excellent communication and problem-solving skills
  • Knowledge of PC hardware, software, and operating systems in a business environment
  • Knowledge of Office365, including Teams, SharePoint, and Outlook
  • Proven troubleshooting and analytical skills
  • Team player with a strong attention to detail and a positive attitude

This is a full-time, on-site role, requiring a strong commitment to delivering exceptional IT support.


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