IT Service Delivery Manager

1 month ago


Bristol, Bristol, United Kingdom Sanderson Recruitment Plc Full time

Job Summary

We are seeking a highly motivated IT Service Delivery Manager to oversee the delivery of IT services across multiple clients and manage customer relationships from an IT perspective. The successful candidate will ensure high levels of customer satisfaction and operational efficiency, while driving continuous improvement and maintaining strong relationships with internal and external stakeholders.

Key Responsibilities

  • Ensure the end-to-end delivery of IT services meets service level agreements (SLAs)
  • Oversee day-to-day IT systems checks, stand-up calls, and help coordinate resolutions
  • Ensure effective communication with internal and external stakeholders
  • Manage relationships with internal teams, clients, and third-party suppliers to deliver services to the highest standards
  • Implement ITIL-based best practices to optimize service delivery processes
  • Manage budgets and resources to ensure cost-effective delivery of services

About Sanderson Recruitment Plc

Sanderson Recruitment Plc is a leading recruitment agency specializing in IT and technology roles. We are committed to providing exceptional service and supporting our clients in finding the best talent for their organizations.



  • Bristol, Bristol, United Kingdom Civil Service Jobs Full time

    The Director of Service Management is responsible for leading multi-disciplinary teams delivering end-to-end services for 12,000 people. The role involves ensuring an operationally excellent approach, harnessing best practices from comparable organizations, and mature the Business Services Portal to provide a single point of entry for queries.The Director...


  • Bristol, Bristol, United Kingdom Civil Service Jobs Full time

    Director of Service ManagementThe Director of Service Management is responsible for leading multi-disciplinary teams in delivering end-to-end services to our 12,000-strong workforce. This involves ensuring an operationally excellent approach that leverages best practices from comparable organizations.Main ResponsibilitiesMature the Business Services Portal:...


  • Bristol, Bristol, United Kingdom Civil Service Jobs Full time

    Director of Service ManagementThe Director of Service Management is responsible for leading multi-disciplinary teams in delivering end-to-end services to our 12,000-strong workforce. This involves ensuring an operationally excellent approach that leverages best practices from comparable organizations.Main ResponsibilitiesMature the Business Services Portal:...


  • Bristol, Bristol, United Kingdom Submarine Delivery Agency Full time

    About the RoleWe are seeking an experienced Engineering Project Manager to join our team at the Submarine Delivery Agency. As a key member of our team, you will be responsible for managing the delivery of all engineering aspects in your area of responsibility.Key ResponsibilitiesManage the delivery of all engineering aspects in area of responsibility as...


  • Bristol, Bristol, United Kingdom TwinStream Full time

    Contract (outside of IR35)TwinStream is a business that provides technical excellence and exceptional service to its clients. We are seeking a Service Delivery Manager to manage the provision of an early-life Cross Domain Service for a Government customer.The Service Delivery Manager will be responsible for the day-to-day management of the service, working...


  • Bristol, Bristol, United Kingdom Diligenta Full time

    IT Service Delivery ManagerDiligenta is a leading provider of life and pensions administration services. We are seeking a highly motivated IT Service Delivery Manager to oversee the delivery of IT services across multiple clients. The successful candidate will be responsible for ensuring high levels of customer satisfaction and operational efficiency. Key...


  • Bristol, Bristol, United Kingdom Diligenta Full time

    IT Service Delivery ManagerDiligenta is a leading provider of life and pensions administration services. We're seeking a highly motivated IT Service Delivery Manager to oversee the delivery of IT services across multiple clients. The successful candidate will ensure high levels of customer satisfaction and operational efficiency, managing service...


  • Bristol, Bristol, United Kingdom Diligenta Full time

    About the RoleWe are seeking a highly motivated IT Service Delivery Manager to oversee the delivery of IT services across multiple clients. You will be responsible for ensuring high levels of customer satisfaction and operational efficiency. You will also be key in managing service performance, driving continuous improvement, and maintaining strong...


  • Bristol, Bristol, United Kingdom Diligenta Full time

    About the RoleWe are seeking a highly motivated IT Service Delivery Manager to oversee the delivery of IT services across multiple clients. You will be responsible for ensuring high levels of customer satisfaction and operational efficiency. You will also be key in managing service performance, driving continuous improvement, and maintaining strong...


  • Bristol, Bristol, United Kingdom Diligenta Full time

    IT Service Delivery ManagerDiligenta is a leading provider of life and pensions administration services. We're seeking a highly motivated IT Service Delivery Manager to oversee the delivery of IT services across multiple clients. The successful candidate will ensure high levels of customer satisfaction and operational efficiency, while driving continuous...


  • Bristol, Bristol, United Kingdom Diligenta Full time

    IT Service Delivery ManagerDiligenta is a leading provider of life and pensions administration services. We're seeking a highly motivated IT Service Delivery Manager to oversee the delivery of IT services across multiple clients. The successful candidate will ensure high levels of customer satisfaction and operational efficiency, while driving continuous...


  • Bristol, Bristol, United Kingdom Diligenta Full time

    About the RoleDiligenta is a leading provider of life and pensions administration services, committed to delivering exceptional customer experiences. We're seeking a skilled IT Service Delivery Manager to join our team, driving the delivery of IT services across multiple clients and ensuring high levels of customer satisfaction and operational efficiency.Key...


  • Bristol, Bristol, United Kingdom Diligenta Full time

    About the RoleDiligenta is a leading provider of life and pensions administration services. We're seeking a highly motivated IT Service Delivery Manager to oversee the delivery of IT services across multiple clients.You will be responsible for ensuring high levels of customer satisfaction and operational efficiency. This will involve managing service...


  • Bristol, Bristol, United Kingdom Diligenta Full time

    IT Service Delivery ManagerDiligenta is a leading provider of life and pensions administration services. We are seeking a highly motivated IT Service Delivery Manager to oversee the delivery of IT services across multiple clients. The successful candidate will be responsible for ensuring high levels of customer satisfaction and operational efficiency. Key...


  • Bristol, Bristol, United Kingdom Twinstream Full time

    Job Title: Service Delivery ManagerWe are seeking an experienced Service Delivery Manager to join our team at TwinStream. As a Service Delivery Manager, you will be responsible for managing the provision of an early-life Cross Domain Service for a Government customer.Key Responsibilities:Manage a team of up to 10 engineers to support the cross-domain...


  • Bristol, Bristol, United Kingdom Twinstream Full time

    Job Title: Service Delivery ManagerWe are seeking an experienced Service Delivery Manager to join our team at TwinStream. As a Service Delivery Manager, you will be responsible for managing the provision of an early-life Cross Domain Service for a Government customer.Key Responsibilities:Manage a team of up to 10 engineers to support the cross-domain...


  • Bristol, Bristol, United Kingdom Diligenta Full time

    IT Service Delivery ManagerDiligenta is a leading provider of life and pensions administration services. We are seeking a highly motivated IT Service Delivery Manager to oversee the delivery of IT services across multiple clients. The successful candidate will be responsible for ensuring high levels of customer satisfaction and operational efficiency. Key...


  • Bristol, Bristol, United Kingdom TwinStream Full time

    Job Title: Service Delivery ManagerContract (outside of IR35)TwinStream is a leading provider of technical excellence and exceptional service to our clients. We are seeking a highly skilled Service Delivery Manager to join our team and manage the provision of an early-life Cross Domain Service for a Government customer.Key Responsibilities:Manage a team of...


  • Bristol, Bristol, United Kingdom TwinStream Full time

    Job Title: Service Delivery ManagerContract (outside of IR35)TwinStream is a leading provider of technical excellence and exceptional service to our clients. We are seeking a highly skilled Service Delivery Manager to join our team and manage the provision of an early-life Cross Domain Service for a Government customer.Key Responsibilities:Manage a team of...


  • Bristol, Bristol, United Kingdom Twinstream Full time

    Service Delivery ManagerTwinStream is seeking a highly skilled Service Delivery Manager to oversee the provision of an early-life Cross Domain Service for a Government customer.The successful candidate will be responsible for managing a team of up to 10 engineers to support the cross-domain system, ensuring timely response to incidents, and coordinating work...