IT Service Delivery Manager
1 month ago
Job Summary
We are seeking a highly motivated IT Service Delivery Manager to oversee the delivery of IT services across multiple clients and manage customer relationships from an IT perspective. The successful candidate will ensure high levels of customer satisfaction and operational efficiency, while driving continuous improvement and maintaining strong relationships with internal and external stakeholders.
Key Responsibilities
- Ensure the end-to-end delivery of IT services meets service level agreements (SLAs)
- Oversee day-to-day IT systems checks, stand-up calls, and help coordinate resolutions
- Ensure effective communication with internal and external stakeholders
- Manage relationships with internal teams, clients, and third-party suppliers to deliver services to the highest standards
- Implement ITIL-based best practices to optimize service delivery processes
- Manage budgets and resources to ensure cost-effective delivery of services
About Sanderson Recruitment Plc
Sanderson Recruitment Plc is a leading recruitment agency specializing in IT and technology roles. We are committed to providing exceptional service and supporting our clients in finding the best talent for their organizations.
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