Assistant Store Manager

3 weeks ago

Scarborough, North Yorkshire, United Kingdom Canadian Tire Corporation Full time

The Assistant Store Manager plays a crucial role in supporting the Store Manager and the store teams in executing all operational directives effectively. This is achieved by ensuring exceptional customer experiences, optimizing sales, managing expenses and costs, maintaining store presentation, and safeguarding company assets.

Key Responsibilities

Leadership:

  • Continuously inspire and motivate the team through recognition initiatives, store competitions, and positive customer feedback.
  • Mentor team members and foster ongoing development, embodying our leadership principles.
  • Communicate clearly and effectively with the team, leading productive meetings and coaching sessions, ensuring everyone is informed of relevant updates.
  • Develop and implement a recruitment and hiring strategy to maintain a fully staffed team.

Operations:

  • Ensure adherence to visual compliance standards, store maintenance, and pricing protocols.
  • Responsible for achieving annual corporate shrink targets through team training, enforcement of loss prevention measures, and strict inventory management.
  • Oversee the execution of technical service programs, ensuring compliance with maintenance standards.
  • Create and monitor efficient weekly schedules for both sales and support roles.
  • Provide necessary support for overall store and equipment maintenance, utilizing fleet management systems and ensuring compliance with certifications.
  • Execute or delegate the implementation of planograms and merchandising directives.
  • Ensure accurate processing of shipping, receiving, and returns in accordance with company policies.

Customer Service:

  • Act as a leader in customer experience, fostering relationships with customers and guiding your team to do the same.
  • Support the commercial sales team by delivering exceptional customer service.
  • Lead the execution of customer experience initiatives and resolve any customer issues effectively.

Training:

  • Coach and develop the store and management team by setting clear expectations, providing feedback, and offering ongoing support.
  • Create development plans and conduct annual performance reviews for the management team to address any performance gaps.
  • Ensure that all team members complete required training within designated timeframes.
  • Availability to work retail hours, including evenings, weekends, and holidays.

Ideal Candidate Profile

  • Minimum of 4 years of experience in a retail environment, with several months in a leadership capacity.
  • Basic computer skills are an asset.
  • A passion for automotive or automotive-related interests.
  • Strong understanding of the automotive parts aftermarket industry.
  • Familiarity with automotive operating systems, including point of sale systems.
  • Additional assets include a valid driver's license and automotive training or certification.

About Us

At Canadian Tire Corporation, we take pride in our team of automotive parts professionals and enthusiasts who share a passion for vehicle maintenance. This expertise sets us apart from our competitors.

Commitment to Diversity, Inclusion, and Belonging

We are dedicated to fostering an environment where belonging thrives, and diversity, inclusion, and equity are integral to everything we do. We believe in creating an organizational culture where individuals are treated with dignity and respect, regardless of their background.

Accommodations

We uphold our core value of inclusion. We welcome and encourage applications from candidates belonging to equity-seeking groups. If you require accommodations during the application or interview process, please inform us, and we will work with you to meet your needs.

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