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Assistant Store Manager
2 months ago
The Assistant Store Manager plays a crucial role in supporting the Store Manager and the store teams in executing all operational directives effectively. This is achieved by ensuring exceptional customer experiences, optimizing sales, managing expenses and costs, maintaining store presentation, and safeguarding company assets.
Key Responsibilities
Leadership:
- Continuously inspire and motivate the team through recognition initiatives, store competitions, and positive customer feedback.
- Provide guidance and mentorship to team members, fostering continuous growth and embodying our leadership principles.
- Communicate clearly and effectively with the team, leading productive meetings and coaching sessions to keep everyone informed.
- Develop and implement a recruitment and hiring strategy to ensure a fully staffed team.
Operations:
- Ensure adherence to visual compliance standards, store maintenance, and pricing protocols.
- Responsible for achieving annual corporate shrink targets through team education and strict inventory control.
- Oversee the execution of technical service programs, ensuring compliance with maintenance standards.
- Create and monitor efficient weekly schedules for both sales and support roles.
- Provide necessary support for overall store and equipment maintenance, utilizing fleet management systems and ensuring compliance.
- Execute or delegate the implementation of planograms and merchandising directives.
- Ensure accurate processing of shipping, receiving, and returns in accordance with company policies.
Customer Service:
- Act as a leader in customer experience, building relationships with customers and mentoring the team to provide excellent service.
- Support the commercial sales team by offering customer service assistance.
- Lead the execution of customer experience initiatives and resolve any customer concerns.
Training:
- Coach and develop the store and management team by setting clear expectations and providing ongoing support.
- Create development plans and conduct performance reviews for the management team to address any gaps.
- Ensure that the team completes required training within designated timeframes.
- Availability to work retail hours, including evenings, weekends, and holidays.
Ideal Candidate Profile
- A minimum of 4 years of experience in a retail environment, with several months in a leadership capacity.
- Basic computer skills are advantageous.
- A passion for automotive or a strong interest in automotive maintenance.
- In-depth knowledge of the automotive parts aftermarket industry.
- Familiarity with automotive operating systems, including point of sale systems.
- Preferred: Valid driver's license and automotive training or certification.
About Us
At Canadian Tire Corporation, we take pride in our team of automotive parts professionals who share a passion for vehicle maintenance. This expertise sets us apart in the industry.
Our Commitment to Diversity and Inclusion
We are dedicated to fostering an environment where everyone feels a sense of belonging, and where diversity, inclusion, and equity are integral to our operations. We believe in creating a workplace culture where all individuals are treated with dignity and respect, regardless of their background.
Accommodations
We uphold our core value of inclusion and welcome candidates from equity-seeking groups. If you require accommodations during the application or interview process, please inform us, and we will work with you to meet your needs.
