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Assistant Store Manager
2 months ago
The Assistant Store Manager plays a crucial role in supporting the Store Manager and the store teams in executing all operational directives effectively. This is achieved by ensuring exceptional customer experiences, optimizing sales, managing expenses and costs, maintaining store presentation, and safeguarding company assets.
Key Responsibilities
Leadership:
- Inspire and motivate the team through recognition initiatives, store competitions, and positive customer feedback.
- Mentor team members and foster continuous development, embodying our leadership principles.
- Communicate clearly and effectively with the team, leading productive meetings and coaching sessions to keep everyone informed.
- Develop and implement a comprehensive recruitment and hiring strategy to ensure a fully staffed team.
Operations:
- Ensure adherence to visual compliance standards, store maintenance, and pricing guidelines.
- Achieve annual corporate shrink targets through team education and strict inventory control measures.
- Oversee the execution of technical service programs, ensuring compliance with maintenance standards.
- Create and manage efficient weekly schedules for both sales and support roles.
- Provide necessary support for overall store and equipment maintenance, utilizing fleet management systems.
- Implement and oversee the delivery of merchandising directives and planograms.
- Ensure accurate processing of shipping, receiving, and returns in line with company policies.
Customer Service:
- Act as a leader in customer experience, fostering relationships with customers and guiding your team to do the same.
- Support the commercial sales team by providing exceptional customer service.
- Lead the execution of customer experience initiatives and resolve any customer concerns effectively.
Training:
- Coach and develop the store and management team by setting clear expectations and providing ongoing support.
- Create development plans and conduct performance reviews for the management team to address any gaps.
- Ensure all team members complete required training within designated timeframes.
- Be available to work retail hours, including evenings, weekends, and holidays.
Ideal Candidate Profile
- At least 4 years of experience in a retail environment, with a minimum of several months in a leadership capacity.
- Basic computer skills are advantageous.
- A passion for automotive or a strong interest in automotive maintenance.
- Comprehensive knowledge of the automotive parts aftermarket industry.
- Familiarity with automotive operating systems, including point of sale systems.
- Possession of a valid driver's license and automotive training or certification is considered an asset.
About Us
At Canadian Tire Corporation, we take pride in our team of automotive parts professionals who share a passion for vehicle maintenance. This expertise sets us apart in the industry.
Commitment to Diversity and Inclusion
We are dedicated to fostering an environment where diversity, inclusion, and equity are integral to everything we do. We believe in creating a workplace culture where individuals are treated with dignity and respect, regardless of their background.
Accommodations
We value inclusion and encourage candidates from equity-seeking groups to apply. If you require accommodations during the application or interview process, please inform us, and we will work with you to meet your needs.
