IT Support Specialist

9 hours ago


Watford, Hertfordshire, United Kingdom Enra Specialist Finance Full time
Job Title: Information Technology Support Analyst

About the Role

This is an exciting opportunity to join our team as an IT Support Analyst, where you will be responsible for providing exceptional technical support to our staff. As a key member of our IT team, you will be the first point of contact for IT-related issues and queries, ensuring that our employees receive timely and effective support.

Key Responsibilities

• Provide 1st line support for IT-related problems, including troubleshooting software and hardware issues
• Administer Active Directory, including creating user accounts, resetting passwords, and creating groups
• Maintain an Asset Database and track changes
• Troubleshoot basic network issues
• Escalate unresolved issues to senior members of the team
• Provide a high level of customer service for all support queries

Requirements

• Excellent communication skills and telephone manner
• Excellent organisational skills
• Windows and Mac Operating Systems support
• Microsoft Office Suite
• User & Security Group Active Directory administration

What We Offer

As an IT Support Analyst at Enra Specialist Finance, you will have the opportunity to work with a talented team of professionals, develop your technical skills, and contribute to the success of our organisation. If you are a motivated and customer-focused individual with a passion for IT, we encourage you to apply for this exciting opportunity.

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