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Customer Team Leader
2 months ago
We are seeking a highly skilled and motivated Customer Team Leader to join our team at Co-op Digital. As a Customer Team Leader, you will be responsible for leading and managing a team of Customer Team Members, providing excellent customer service, and ensuring the smooth operation of our store.
Key Responsibilities- Customer Service: Provide friendly and thoughtful service to our customers, taking ownership of managing the store and handling challenging situations.
- Team Leadership: Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected.
- Store Operations: Ensure that the store remains safe, legal, and fully operational, managing diligence checks and stock accuracy to enhance the shopping experience for our customers.
- Support to Store Manager: Support your store manager by deputising when they're not working and delivering various HR processes.
- Product and Service Introduction: Lead the way when introducing new products and services in your store, working closely with your team to implement change.
- Community Engagement: Build relationships and engage with your local community, supporting your Store Manager with the delivery of the local Co-op community plan.
- Care for Customers: A genuine care for the needs of customers and members.
- Leadership Skills: The ability to balance leading and supporting your team while actively working on the shop floor.
- People Skills: Great people skills, with the ability to build positive relationships with customers and colleagues.
- Organisational Skills: Strong organisational and problem-solving skills.
- Desire to Learn: A desire to learn, grow, and develop your leadership skills.
- Flexibility: The flexibility to work a range of different shifts.
We are a dynamic and forward-thinking company that is passionate about delivering excellent customer service and creating a positive shopping experience for our customers. We offer a range of benefits, including full, paid training and dedicated support for your personal development and career progression.
We are committed to building diverse teams and welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
