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Customer Service Representative
2 months ago
We are seeking a highly skilled and motivated Customer Service Advisor to join our team at Auxillis. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and resolving customer queries in a timely and professional manner.
Key Responsibilities- Provide world-class customer service to our clients, responding to their queries and resolving their issues in a timely and professional manner.
- Assess liability and explain our services to customers, ensuring they understand their options and make informed decisions.
- Work collaboratively with our team to achieve our business objectives and deliver exceptional customer experiences.
- Stay up-to-date with industry developments and best practices, ensuring our customers receive the highest level of service.
As a Customer Service Advisor at Auxillis, you will enjoy a range of benefits, including:
- A competitive salary of £22, £23,992.30 depending on experience.
- A monthly performance bonus of up to £280 (£3,360 per year) for top performers.
- A tax-free £500 success bonus on passing probation.
- 24 days annual leave, increasing to 26 days with service, plus public holidays and an extra day off for your birthday.
- Employer contributions of 3% to your pension.
- Access to our colleague assistance programme, including 24/7 GP service, mental health support, and physiotherapy.
- Free life assurance, a save-as-you-earn scheme, an employee referral scheme, and our Benefits App with discounts and cashback at top retailers.
Auxillis is a leading provider of bespoke accident claims and mobility services for motorists. We are trusted by some of the UK's best-known motor insurers and motoring brands to help their customers when they need it most. We are part of ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain.
We are agile, experts, imaginative, and reliable. We are committed to delivering exceptional customer experiences and making a positive impact on our customers' lives. If you are a motivated and customer-focused individual who is passionate about delivering world-class service, we want to hear from you.
