Customer Service Representative

6 days ago

Cardiff, Cardiff, United Kingdom AF Blakemore & Son Ltd Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Team Member / Post Office Counter Clerk at SPAR Hoo. As a key member of our store team, you will play a vital role in delivering exceptional customer service and contributing to the success of our business.

Key Responsibilities:

  • Customer Service:
    • Greet customers in a friendly and welcoming manner.
    • Answer customer inquiries about products and services, and assist customers in finding the items they need.
    • Process customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service.
    • Upsell selected products to customers and highlight multi-buy offers to ensure maximum sales.
  • Store Operations:
    • Work stock, checking deliveries, stocking shelves, and maintaining a clean and organized sales floor.
    • Complete additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays, and other tasks as required.
    • Adhere to all company policies and procedures.

Requirements:

  • Previous experience in a similar role and/or industry is preferred, especially in a post office environment.
  • Reliable and detail-oriented, with excellent communication skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Previous cash handling experience is preferred but not essential.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career development and growth within the company.
  • A supportive and inclusive work environment.
  • Access to training and development programs.
  • A generous staff discount in all our SPAR stores.

About Us:

A.F. Blakemore & Son Ltd is a leading convenience retailer with a strong commitment to customer service and community involvement. We are a family-owned business with a rich history and a reputation for excellence in the industry.

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