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Customer Service Representative

2 months ago

Cardiff, Cardiff, United Kingdom National Express Group PLC Full time
Position Overview

We are excited to offer a flexible opportunity for a Customer Service Representative to become a vital part of our team.

Role Responsibilities

As a representative, you will be immersed in a dynamic transport setting, engaging with customers, assisting with ticket sales, and addressing inquiries. Your role will be crucial in ensuring that our high standards of safety and service are consistently upheld.

Key Duties
  • Deliver Exceptional Service: Maintain a high level of customer satisfaction through proactive and positive interactions.
  • Effective Communication: Relay accurate information to customers and collaborate with colleagues regarding service updates and any disruptions.
  • Sales Opportunities: Identify and promote additional services and products to enhance customer experience.
  • Team Support: Provide assistance to customers, fellow team members, and drivers.
  • Training and Development: Contribute to the onboarding and development of new team members while promoting safety protocols.
Qualifications

The ideal candidate will possess:

  • Proficiency in English: Strong communication skills in English are essential.
  • Customer Service Experience: Previous experience in a fast-paced customer-facing role.
  • Positive Attitude: A commitment to excellent customer service and personal growth.
  • Flexibility: Willingness to work varied shifts, including weekends and holidays, to meet operational needs.
Inclusivity Commitment

We are dedicated to fostering an inclusive workplace that reflects the diverse communities we serve. We encourage applications from all backgrounds.

Health and Safety

We take pride in our health and safety standards and adhere to a strict Drugs and Alcohol Policy applicable to all employees.