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Customer Service Representative

2 months ago

Cardiff, Cardiff, United Kingdom Alyana UK Ltd Full time

**Job Title:** Customer Service Representative

**Location:** UK

**Contract Details:** Full-time, Part-time

Alyana UK Ltd, a leading recruitment company, is seeking dedicated and enthusiastic Customer Service Representatives to join our client's team in the UK. This is a full-time/part-time position, offering a competitive salary and excellent benefits package.

We are looking for individuals who are passionate about providing exceptional customer service and are looking for a challenging and rewarding career. As a Customer Service Representative, you will be responsible for providing a customer-focused response on a range of services through multiple channels of access.

**Key Responsibilities:**

  • Provide customer support through various channels, including web contacts, Live Chat, and social media
  • Assist citizens in utilizing digital services available within the UK
  • Develop digital capabilities and provide complete support and assistance to those with more complex enquiries
  • Work collaboratively with the team to ensure all citizen needs are met

**Requirements:**

  • Minimum qualifications and experience
  • Ability to work in a hybrid environment
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment

**What We Offer:**

  • Competitive salary and benefits package
  • Opportunities for growth and development within the company
  • A positive and inclusive work environment

We value our employees and strive to create a positive and inclusive work environment. If you are passionate about providing exceptional customer service and are looking for a challenging and rewarding career, we encourage you to apply for this position.