Customer Service Representative

5 days ago


Cardiff, Cardiff, United Kingdom Search Full time

Job Summary:

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Search, a leading UK business. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving complex queries, and working closely with our team to deliver outstanding results.

Key Responsibilities:

  • Respond to inbound calls from customers in relation to meter readings and provide timely and effective solutions.
  • Enter data into a spreadsheet to track customer interactions and resolve issues.
  • Analyze data to identify trends and areas for improvement.
  • Liaise with third-party vendors to gather information and resolve customer complaints.

Requirements:

  • Experience in a phone-based customer service role.
  • Confident working with Excel and data analysis tools.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

What We Offer:

  • A hybrid work arrangement, with 3 days per week working from home.
  • No weekend work
  • Weekly pay.
  • A competitive salary.

Search is an equal opportunities recruiter and welcomes applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation, or age.



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