Customer Service Representative
5 days ago
Job Summary:
We are seeking a highly skilled and motivated Customer Service Representative to join our team at Search, a leading UK business. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving complex queries, and working closely with our team to deliver outstanding results.
Key Responsibilities:
- Respond to inbound calls from customers in relation to meter readings and provide timely and effective solutions.
- Enter data into a spreadsheet to track customer interactions and resolve issues.
- Analyze data to identify trends and areas for improvement.
- Liaise with third-party vendors to gather information and resolve customer complaints.
Requirements:
- Experience in a phone-based customer service role.
- Confident working with Excel and data analysis tools.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer:
- A hybrid work arrangement, with 3 days per week working from home.
- No weekend work
- Weekly pay.
- A competitive salary.
Search is an equal opportunities recruiter and welcomes applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation, or age.
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