Receptionist - Slough

1 week ago


Slough, Slough, United Kingdom De Vere Full time
About the Role

We are seeking a highly skilled and customer-focused Receptionist to join our team at De Vere Beaumont Estate. As a key member of our front-of-house team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities
  • Provide warm and welcoming service to guests, responding to their needs and requests in a timely and efficient manner.
  • Manage the front desk, handling check-ins, check-outs, and guest inquiries with a high level of accuracy and attention to detail.
  • Process payments, handle room assignments, and maintain accurate records of guest information.
  • Collaborate with other departments to ensure seamless service delivery and resolve any issues that may arise.
  • Participate in ongoing training and development to enhance your skills and knowledge in customer service, hospitality, and technology.
Requirements
  • Previous experience in a hospitality or customer-facing role, with a proven track record of delivering exceptional service.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
  • Strong problem-solving skills, with the ability to think critically and resolve issues in a timely and professional manner.
  • Proficiency in using IT software, including property management systems and other relevant tools.
  • Able to work a variety of shifts, including early mornings, late evenings, and weekends, as required.
What We Offer
  • A competitive hourly rate of £11.70, plus excellent benefits and perks.
  • Free meals on duty, with access to our colleague dining facilities.
  • Complimentary use of our leisure facilities, including the gym and spa.
  • A generous holiday entitlement, with opportunities for additional time off.
  • Ongoing training and development opportunities, to enhance your skills and knowledge.
  • A supportive and inclusive work environment, with a focus on teamwork and collaboration.

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