Key Accounts Success Coordinator

4 weeks ago

Wolverhampton, Wolverhampton, United Kingdom Culligan UK limited Full time

About Culligan UK Limited

Culligan UK Limited stands as a distinguished provider of water solutions, boasting a legacy of over 80 years in exceptional customer service. As a member of the global Culligan group, our primary objective is to ensure the delivery of high-quality water solutions while prioritizing environmental sustainability. We are currently seeking a dedicated individual to join our team as a Key Accounts Success Coordinator.

Position: Key Accounts Success Coordinator

Overview:

The Key Accounts Success Coordinator will play a pivotal role in providing administrative support to our key accounts, ensuring the effective execution of their requirements. Working closely with the Key Accounts Success Processing Team Leader, this role is essential in fostering outstanding customer experiences and building lasting relationships with our key accounts.

Key Responsibilities:

  • Manage customer orders, quotations, pricing, contracts, and associated documentation.
  • Collaborate with internal teams to ensure timely and accurate fulfillment of customer requests.
  • Prepare and distribute reports on customer expenditures, rebates, and assets.
  • Update and maintain customer information within CRM/ERP systems.
  • Assist in cash collection efforts in partnership with Customer Success Executives.
  • Support administrative tasks for account evaluations and manage priority escalations.
  • Contribute to pricing strategies and initiatives aimed at enhancing customer relationships and driving revenue.
  • Maintain effective communication with key accounts, internal teams, and colleagues to ensure seamless operations.
  • Comply with company policies and suggest improvements for an enhanced customer journey.

Qualifications:

  • Previous experience in a similar administrative capacity, particularly with key accounts.
  • Strong attention to detail, capable of managing multiple priorities.
  • Excellent verbal and written communication skills, able to build rapport at all levels.
  • Proficient in Microsoft Office and CRM software.
  • Strong problem-solving skills, able to thrive in a fast-paced environment.
  • Experience in data analysis and presentation.
  • Familiarity with customer relationship management practices.

Benefits:

  • Work schedule: Monday to Friday.
  • 23 days of annual leave plus Bank Holidays, increasing with tenure.
  • Company pension scheme.
  • Company sick pay (post-qualifying period).
  • Enhanced parental leave benefits.
  • Employee perks, including 24-hour access to an Employee Assistance Programme and a Volunteering Day.
  • Support network for employees and mental health resources.
  • Opportunities for professional growth and advancement.

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