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Key Accounts Success Coordinator

3 months ago

Wolverhampton, Wolverhampton, United Kingdom Culligan UK limited Full time

About Culligan UK Limited

Culligan UK Limited stands as a distinguished leader in the provision of drinking water solutions, boasting a legacy of over 80 years in exceptional customer service. As a proud member of the global Culligan family, our primary objective is to deliver top-notch water quality to clients around the globe while prioritizing environmental sustainability. We are currently seeking a dedicated individual to join our team as a Key Accounts Success Coordinator.

Position: Key Accounts Success Coordinator

Overview:

The Key Accounts Success Coordinator will be instrumental in providing administrative support to our key accounts, ensuring their requirements are met seamlessly. Working in close collaboration with the Key Accounts Success Processing Team Leader, this role is vital in fostering outstanding customer experiences and cultivating enduring relationships with our key accounts.

Key Responsibilities:

  • Manage customer orders, quotations, pricing, contracts, and associated documentation.
  • Coordinate internally to ensure prompt and precise fulfillment of customer requests.
  • Generate and distribute reports on customer expenditures, rebates, and assets.
  • Maintain and update customer information within CRM/ERP systems.
  • Assist in cash collection efforts alongside Customer Success Executives.
  • Support administrative tasks for account evaluations and handle priority escalations.
  • Engage in pricing strategies and tactical initiatives to strengthen customer relationships and enhance revenue.
  • Ensure effective communication with key accounts, internal teams, and colleagues for smooth operations.
  • Comply with company policies and suggest improvements for an enhanced customer journey.

Qualifications:

  • Previous experience in a similar administrative capacity, particularly with key accounts.
  • Exceptional attention to detail, capable of juggling multiple responsibilities.
  • Strong verbal and written communication skills, able to build rapport at all organizational levels.
  • Proficient in Microsoft Office and CRM applications.
  • Excellent problem-solving skills, thriving in a fast-paced environment.
  • Competence in data analysis and presentation.
  • Understanding of customer relationship management practices.

What We Offer:

  • Work schedule: Monday to Friday.
  • 23 days of annual leave plus Bank Holidays, increasing with tenure.
  • Company Pension scheme.
  • Company Sick Pay (following qualifying period).
  • Enhanced Paternity & Maternity benefits.
  • Employee perks, including 24-hour access to the Employee Assistance Programme and a Volunteering Day.
  • Support network for employees and mental health resources.
  • Opportunities for professional growth and advancement.