Direct Sales Support Specialist
3 weeks ago
Clear Channel UK is a leading Out of Home media owner, managing over 30,000 advertising sites across the country. Our team of talented individuals works to create and deliver memorable advertising campaigns.
We are committed to shaping the future of media through innovation and technology, pushing the boundaries of Out of Home advertising.
We're seeking a commercially driven Direct Sales Support Specialist to join our dynamic team and contribute to our vision.
Your Responsibilities- Provide comprehensive pre- and post-sales support to Direct Sales teams and clients, ensuring adherence to company procedures.
- Collaborate with sales teams and clients in planning customer campaigns using internal tools and systems.
- Develop compelling client recommendations by providing insightful presentations and data analysis.
- Maintain proactive communication with sales regarding campaign progress and task requests.
- Respond directly to incoming agency briefs and requests, ensuring timely and efficient handling.
- Process bookings according to company standards within specified timelines.
- Manage any changes to campaigns before launch, ensuring smooth execution.
- Coordinate customer artwork, design, print, and digital orders, overseeing the entire process.
- Provide timely and high-quality responses to customer inquiries through all channels, including managing complaints effectively.
- Organize photography for requested campaigns, ensuring visual content aligns with client needs.
- Work closely with Direct Sales & Operations leadership teams to continuously improve and refine processes.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Excellent time management skills and the ability to prioritize effectively.
- Strong communication skills, both written and verbal, with a focus on building rapport and providing exceptional customer service.
- High attention to detail and accuracy in handling data.
- Adaptability and resilience in a fast-paced environment.
- Team player mentality with a collaborative approach.
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