Senior Student Retention Officer
3 weeks ago
Role Purpose:
The Senior Student Retention Officer will play a crucial role in ensuring the retention and progress of students at GBS Global Applied Knowledge. This involves working closely with the Head of Student Retention, Retention Managers, Student Success Tutors, and academic staff to re-engage students in their studies.
Main Responsibilities:
- Work with allocated learners as a key point of contact
- Monitor the onboarding and training of ROs and ensure activities towards retention, achievement, and progression are closely monitored
- Coordinate with Retention Managers to ensure tasks are completed within the team
- Improve campus attendance and monitor SST performance towards attendance, engagement, and WD
- Coordinate absence of annual leave for assigned SST team members and ensure transcripts are up-to-date within allocated cohorts
Senior RO Update:
- Daily attendance checks and identification of action taken to improve attendance for groups less than 65%
- Identification of risk groups and risk learners below 50%
- LA for learners who have missed for 3 weeks
- PBI report weekly
- 4-6 weeks assurance that all are sent to the RM by the end of the 4th week and help towards completing the process by 5th week and no pending activities for 6th week
- Ensure that the WD are counter-checked by the SRO before sent to RM
- Making sure that the information on Thesis is correct for the week one to 4 weeks, with special reference to the comments and the dates
Requirements:
- Educated to degree level or equivalent with knowledge of safeguarding legislation and best practice
- Previous experience of working with students in higher education, specifically with mature students
- Strong communication skills and ability to adapt messages for a diverse audience in an inclusive and accessible way
- Ability to plan and prioritise effectively to achieve objectives, work collaboratively in a team, and build and maintain positive relationships with students
- High level of computer literacy and proficiency in Microsoft Office
- Attention to detail and strong organisational skills
Other Information:
The candidate will also be expected to demonstrate their commitment to GBS values and regulations, including equal opportunities policy, GBS's Social, Economic and Environmental responsibilities, and Health and Safety responsibilities to ensure a safe and secure working environment for staff, students, and other visitors to the campus.
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