Student Retention Specialist

4 weeks ago


Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full time
Senior Student Retention Officer Role

GBS Global Applied Knowledge is seeking a dedicated and experienced Senior Student Retention Officer to join our team. The successful candidate will be responsible for ensuring the retention and progress of students, working closely with the Head of Student Retention, Retention Managers, and Student Success Tutors.

Main Responsibilities:

  • Work closely with allocated learners to monitor their progress and provide support as needed.
  • Monitor the performance of Student Success Tutors and ensure they are meeting their targets.
  • Be the first point of contact for day-to-day activities and work closely with Retention Managers to ensure tasks are completed.
  • Improve campus attendance and monitor SST performance towards attendance, engagement, and WD.
  • Coordinate and ensure that SST are making required calls and maintaining engagement above 95%.

Requirements:

  • Education to degree level or equivalent with knowledge of safeguarding legislation and best practice.
  • Previous experience working with students in higher education, specifically with mature students.
  • Strong communication skills and ability to adapt messages for a diverse audience.
  • Ability to plan and prioritise effectively, work collaboratively in a team, and build positive relationships with students.
  • High level of computer literacy and proficiency in Microsoft Office.

Other Information:

  • The successful candidate will be expected to demonstrate their commitment to GBS values and regulations, including equal opportunities policy.
  • They will also be expected to contribute to the delivery of GBS's Environmental Policy and ensure their contribution to a safe and secure working environment.


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