Field Retentions Specialist

1 week ago


Birmingham, Birmingham, United Kingdom Verisure Careers Full time

Job Title: Field Retentions Specialist

Location: Birmingham & surrounding areas

Job Type: Full Time (40hrs per week)

Shift Pattern: 9am to 6pm (Mon-Fri)

Holidays:29 days annual leave including bank holidays, increasing to 31 days after 1 years' service

As a Field Retentions Specialist, you will be servicing customers alarms as well as advising them on the best security and safety solution, providing class leading expertise in order to retain the accounts of customers in the cancellation process.

Key Responsibilities:

  • Dealing with escalated high-level complaints
  • Installing and maintaining security systems
  • Providing excellent customer service and support

About Verisure:

Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America.

Our mission is to provide our customers peace of mind by protecting what matters most to them.

We are looking for a highly motivated and experienced Field Retentions Specialist to join our team.

As a Field Retentions Specialist, you will be working closely with our customers to understand their security needs and provide tailored solutions to meet those needs.

You will be responsible for:

  • Dealing with customer complaints and resolving issues in a timely and professional manner
  • Installing and maintaining security systems to ensure they are functioning correctly
  • Providing excellent customer service and support to ensure customer satisfaction

Requirements:

We are looking for a highly motivated and experienced Field Retentions Specialist with:

  • Excellent communication and customer service skills
  • Experience in security systems installation and maintenance
  • Ability to work independently and as part of a team

What we offer:

We offer a competitive salary and benefits package, including:

  • Salary: £24,500 basic increasing with role progression plus uncapped commission (up to 50k OTE)
  • Holidays: 29 days annual leave including bank holidays, increasing to 31 days after 1 years' service
  • Opportunities for career progression and professional development

Apply now to join our team and take the first step in your career as a Field Retentions Specialist.



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