Student Success Mentor

4 weeks ago

Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full time
Student Success Mentor Role

At GBS Global Applied Knowledge, we are seeking a highly motivated and dedicated Student Success Mentor to join our team. As a Student Success Mentor, you will play a pivotal role in maintaining high levels of student retention and satisfaction.

You will be a nominated adviser for a defined group of students and the first port of call for all questions they may have. Your primary responsibility will be to provide guidance and support to students across a wide range of areas and services offered by GBS.

Key Responsibilities:

  • Maintain a comprehensive and contemporary knowledge of all support services available at GBS and our partner organisations.
  • Guide students in accessing our support services and those of our partner organisations.
  • Triage student problems, offering immediate support to resolve issues or referring on as appropriate.
  • Understand mitigating circumstances, deferral procedures, and other academic regulations to advise students accordingly.
  • Provide basic academic support to students, both inside and outside the classroom.
  • Refer students to the support service appropriate for their needs, whether it is academic, welfare, or career-oriented.
  • Help students navigate learning resources, both library and e-library resourcing.
  • Provide basic IT support, inside and outside the classroom.
  • Signpost students to appropriate IT helpdesks.
  • Identify and report common academic and IT-related issues that might benefit from a pre-emptive solution.
  • Monitor student attendance on a session-by-session basis.
  • Ensure that all students who are missing one week of study are contacted, and attempts made to re-engage those students.
  • Refer all students missing two weeks or more, or with less than 50% attendance, to the Retention Team.
  • Work with academic colleagues to contact all students who have not submitted summative assessments and refer to the retention team as appropriate.
  • Assist with ensuring communication with students is both timely and effective, employing a range of digital and in-person methods.
  • Assist with the administration of surveys and the collection of results for analysis by the Planning, Information, and Delivery department.
  • Assist Registry with induction/enrolment processes as required.

Requirements:

  • Bachelor's degree and typically 5 years of administrative experience in a busy environment, ideally in Higher Education.
  • A strongly developed sense of service delivery and customer/student-focused approach.
  • Strong interpersonal skills – active listening, excellent written and verbal communication.
  • Strong administrative skills with proficiency in MS Office applications such as Excel, Word, Outlook Mail.
  • Good attention to detail.
  • Ability to work well as part of a team.
  • Ability to work under pressure and to deadlines.
  • The post holder must be flexible, approachable, and helpful with a strong customer service ethic.
  • The post holder will use initiative and judgement to resolve matters.
  • Ability to handle sensitive and personal information with tact and confidentiality.
  • Ability to maintain working relationships and appropriate boundaries, typically required when referring students to appropriate support.

We are committed to GBS values and regulations, including equal opportunities policy. The candidate will also be expected to demonstrate their commitment to GBS's Social, Economic, and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of GBS's Environmental Policy.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned.

  • Student Success Mentor

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Elizabeth School of London Full time

    About the RoleWe are seeking a dedicated and enthusiastic Student Success Tutor to join our team at Elizabeth School of London. This is an exciting opportunity to make a real difference in the lives of our students and contribute to their academic success and wellbeing.The Student Success Tutor will play a critical role in supporting students to achieve...

  • Student Success Mentor

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Elizabeth School of London Full time

    Job Title: Student Success TutorAt Elizabeth School of London, we are seeking a highly motivated and dedicated Student Success Tutor to join our team. As a Student Success Tutor, you will play a vital role in supporting students to achieve their academic goals and succeed in their studies.Key Responsibilities:Provide guidance and support to students to help...

  • Student Achievement Mentor

    12 hours ago

    Birmingham, Birmingham, United Kingdom We Manage Jobs(WMJobs) Full time

    Job TitleStudent Achievement MentorJob DescriptionWe are seeking a Student Achievement Mentor to join our team at We Manage Jobs (WMJobs). The successful candidate will be responsible for providing support to students, helping them overcome obstacles and achieve their goals.Key ResponsibilitiesWork closely with students, teachers, and other support staff to...

  • Student Success Advocate

    3 weeks ago

    Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full time

    Student Success Tutor Role at GBS Global Applied KnowledgeGBS Global Applied Knowledge is seeking a highly skilled Student Success Tutor to join our team. As a Student Success Tutor, you will play a pivotal role in maintaining high levels of student retention and satisfaction.Key Responsibilities:Provide academic guidance and support to students, including...

  • Student Success Coach

    4 weeks ago

    Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full time

    Student Success Coach RoleWe are seeking a highly motivated and organized Student Success Coach to join our team at GBS Global Applied Knowledge. As a Student Success Coach, you will play a pivotal role in maintaining high levels of student retention and satisfaction.Your primary responsibility will be to serve as a nominated adviser for a defined group of...

  • Student Success Coach

    2 weeks ago

    Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full time

    Student Success CoachAs a Student Success Coach at GBS Global Applied Knowledge, you will be a pivotal member of our team, instrumental in maintaining high levels of student retention and satisfaction. Your problem-solving skills and ability to take pre-emptive action will be the cornerstone of your role.You will act as a nominated adviser for a defined...

  • Student Success Coach

    4 weeks ago

    Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full time

    Student Success CoachAt GBS Global Applied Knowledge, we are seeking a highly skilled and dedicated Student Success Coach to join our team. As a Student Success Coach, you will play a pivotal role in maintaining high levels of student retention and satisfaction. Your problem-solving and pre-emptive action skills will be essential in this role.You will be a...

  • Student Success Coach

    4 weeks ago

    Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full time

    Student Success Tutor RoleAt GBS Global Applied Knowledge, we are seeking a highly skilled and dedicated Student Success Tutor to join our team. As a Student Success Tutor, you will play a pivotal role in maintaining high levels of student retention and satisfaction. Your problem-solving and pre-emptive action skills will be essential in this role.You will...

  • Student Success Advocate

    6 days ago

    Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full time

    Estimated salary: £35,000 - £45,000 per annumAbout GBS Global Applied KnowledgeGBS Global Applied Knowledge is a leading institution dedicated to student success and retention. Our mission is to provide a supportive environment that fosters academic excellence and personal growth.Job DescriptionWe are seeking an experienced Senior Student Retention Officer...

  • Student Success Coach

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Elizabeth School of London Full time

    Job DescriptionCompany: Elizabeth School of LondonJob Title: Student Success TutorEmployment Type: Full-time (Monday to Friday)Salary: Up to £30,000 annuallyLocation: ON-SITE, Birmingham, UKAbout the Role:The Student Success Tutor will primarily focus on student retention and satisfaction by offering outstanding first-hand support for their academic needs....

  • Student Success Coach

    4 weeks ago

    Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full time

    Student Success CoachAt GBS Global Applied Knowledge, we are seeking a highly motivated and experienced Student Success Coach to join our team. As a Student Success Coach, you will play a pivotal role in maintaining high levels of student retention and satisfaction.You will be a nominated adviser for a defined group of students and the first port of call for...

  • Learning Mentor for Students with Special Educational Needs

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Willo Education Recruitment Full time

    At Willo Education Recruitment, we are seeking a dedicated Learning Mentor to support students with Special Educational Needs (SEN) at a large SEN Secondary School in the Selly Oak area.About the School:We are working with a school that promotes independency, building confidence, and self-esteem, and provides excellent opportunities for students to develop...

  • Student Success Coach

    4 weeks ago

    Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full time

    Student Success Tutor RoleThe Student Success Tutor is a pivotal role in GBS' ability to maintain high levels of student retention and satisfaction.This role involves problem-solving and pre-emptive action to ensure students receive the support they need to succeed.Main ResponsibilitiesMaintaining Knowledge - Stay up-to-date with support services available...

  • Student Success Advisor

    4 weeks ago

    Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full time

    Student Success Advisor RoleAt GBS Global Applied Knowledge, we are seeking a highly skilled and dedicated Student Success Advisor to join our team. As a Student Success Advisor, you will play a pivotal role in maintaining high levels of student retention and satisfaction.You will be a nominated adviser for a defined group of students and the first port of...

  • Student Success Advisor

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Global Banking School Full time

    Role OverviewThe Student Success Advisor role is pivotal in Global Banking School's ability to maintain high levels of student retention and satisfaction.You will be a nominated adviser for a defined group of students and the first port of call for all questions they may have.Main Responsibilities:Maintain a comprehensive and contemporary knowledge of all...

  • Student Success Coach

    3 weeks ago

    Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full time

    Role OverviewWe are seeking a highly skilled Student Success Tutor to join our team at GBS Global Applied Knowledge. As a Student Success Tutor, you will play a vital role in supporting students to achieve their academic goals.Main ResponsibilitiesThe successful candidate will be responsible for:Maintaining a comprehensive knowledge of GBS support services...

  • Student Success Coach

    2 weeks ago

    Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full time

    About the Role:We are seeking a highly motivated and organized Student Success Tutor to join our team at GBS Global Applied Knowledge.Job Summary:The Student Success Tutor will play a pivotal role in maintaining high levels of student retention and satisfaction. They will be responsible for providing first-line support to students, guiding them through key...

  • Senior Student Success Tutor

    4 weeks ago

    Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full time

    Senior Student Success TutorAs a Senior Student Success Tutor at GBS Global Applied Knowledge, you will play a vital role in ensuring the delivery of exceptional student services across multiple academic levels. Your primary responsibility will be to manage a team of Student Success Tutors, providing guidance and support to ensure timely completion of their...

  • Academic Mentor for Secondary Students

    3 weeks ago

    Birmingham, Birmingham, United Kingdom KPI Recruiting Ltd Full time

    Role SummaryThe successful candidate will work closely with students who require additional support, including those with Special Educational Needs (SEN), English as an Additional Language (EAL), and Social, Emotional, and Mental Health (SEMH) needs.Support pupils with varied learning needs, helping to remove barriers to their progress.Assist in delivering...

  • Senior Student Success Team Lead

    4 weeks ago

    Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full time

    Senior Student Success Team LeadAs a Senior Student Success Team Lead at GBS Global Applied Knowledge, you will be responsible for managing a team of Student Success Tutors to ensure the delivery of top-notch student services across various academic levels. Your team will provide consistent, accurate, and timely responses to student needs and enquiries,...