Account Director

1 week ago

London, Greater London, United Kingdom Marlowe Software, Risk and Compliance Full time
About the Role

The Account Director will be responsible for delivering high-quality consultancy services to assigned key clients, working closely with Technical Account Managers to ensure seamless service delivery. This role requires a qualified health and safety professional with a strong understanding of regulatory landscapes and a proven track record of managing client relationships.

Key Responsibilities
  • Client Management: Develop and maintain strong relationships with key clients, ensuring their needs are met and exceeded.
  • Service Delivery: Oversee the delivery of consultancy services, ensuring high-quality reports and timely completion of tasks.
  • Quality Assurance: Implement and track quality objectives, ensuring compliance with SLAs, client protocols, and industry standards.
  • Business Development: Identify opportunities to grow client accounts, offering additional services to increase revenue.
  • Team Management: Manage a team of Technical Account Managers, providing guidance and support to ensure successful service delivery.
  • Reporting and Analysis: Produce regular reports on client feedback, identifying areas for improvement and implementing corrective actions.
  • Compliance and Risk Management: Ensure clients are informed of high-risk issues, implementing measures to mitigate risks and maintain compliance.
Requirements
  • Qualifications: NEBOSH H&S Diploma or equivalent, with a minimum of 5 years' experience in health and safety consulting.
  • Skills: Excellent communication and interpersonal skills, with the ability to work autonomously and proactively.
  • Technical Skills: Proficient in Microsoft Office, Meridian, and other collaborative working systems.
Why Join Us?

At Marlowe Software, Risk and Compliance, we prioritize our employees' growth and development, offering a range of benefits and opportunities for advancement. Our clients expect the best from us, and we expect the same from our colleagues. If you are a motivated and experienced health and safety professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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