Senior Pensions Administrator

4 days ago


Leeds, Leeds, United Kingdom WTW Full time

We are seeking a highly skilled and experienced professional to join our team as a Senior Pensions Administrator. As a key member of our administration team, you will play a critical role in servicing both member and client queries related to DB and some DC pension schemes.

In this role, you will work closely with the Team Leader to ensure that all service level agreements and performance standards are met. You will also be responsible for deputizing in the absence of the Team Leader and providing technical guidance and support to junior associates.

Key responsibilities will include:

  • Providing exceptional customer service to members and clients, responding to queries and resolving issues in a timely and professional manner.
  • Working collaboratively with the team to achieve service level agreements and performance standards.
  • Deputizing for the Team Leader and taking on additional responsibilities as needed.
  • Providing technical guidance and support to junior associates, including training and mentoring.
  • Identifying areas for improvement and making recommendations to the Team Leader.
  • Assisting with complex and project work, including complaints and other non-standard cases.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.



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