Pension Scheme Administrator

7 days ago

Leeds, Leeds, United Kingdom WTW Full time
About the Role

We are seeking a highly skilled and experienced Pension Administrator to join our team at WTW. As a Pension Administrator, you will play a critical role in the administration of occupational pension schemes, ensuring that our clients receive a high-quality service.

Key Responsibilities
  • Client Communication: Develop strong relationships with clients and members, providing exceptional customer service and ensuring that their needs are met.
  • Pension Scheme Administration: Accurately administer occupational pension schemes, including dealing with new joiners, leavers, retirees, and calculating renewals and member contributions.
  • Problem-Solving: Recognize and escalate potential problems and complaints, ensuring that all complaints are immediately notified to Senior Administrators.
  • Workflow Management: Monitor and manage your own workflow to ensure service levels are achieved, and assist the wider team in more complex or project work when required.
  • Knowledge Development: Continuously develop knowledge of clients' pension schemes, identifying areas for improvement and communicating these to Senior Administrators or Team Leaders.
Requirements
  • Accuracy and Attention to Detail: Work to a high level of accuracy, ensuring that all tasks are completed to a high standard.
  • Pressure Management: Work well under pressure, meeting targets and deadlines while maintaining a high level of quality.
  • Interpersonal Skills: Develop strong interpersonal skills, including good written and verbal communication, to build effective relationships with clients and colleagues.
  • Customer Focus: Demonstrate a customer-focused approach, prioritizing the needs of clients and members.
  • Computer Literacy: Be computer literate, with the ability to use a range of software applications to perform tasks efficiently.
About WTW

At WTW, we believe that diversity makes us stronger. We are committed to fostering an inclusive work environment, where all colleagues feel welcome, valued, and empowered to bring their whole selves to work every day. We are an equal opportunity employer, and we welcome applications from candidates from all backgrounds.

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