Occupational Pension Administrator

7 days ago

Leeds, Leeds, United Kingdom WTW Full time
About the Role

We are seeking a highly skilled and experienced Pension Administrator to join our team at WTW. As a Pension Administrator, you will play a critical role in the administration of occupational pension schemes, ensuring that our clients receive a high-quality service.

Key Responsibilities
  • Client Communication: Develop and maintain strong relationships with clients, providing clear and concise information about their pension schemes.
  • Pension Scheme Administration: Accurately process and administer pension scheme data, ensuring compliance with regulatory requirements.
  • Problem Resolution: Identify and resolve potential problems and complaints, escalating issues to senior administrators as necessary.
  • Quality Assurance: Monitor and improve the quality of our service, ensuring that clients receive a high level of customer satisfaction.
  • Team Collaboration: Work closely with the wider team to achieve business objectives, sharing knowledge and expertise to drive continuous improvement.
Requirements
  • Accuracy and Attention to Detail: Demonstrate a high level of accuracy and attention to detail in all aspects of pension scheme administration.
  • Communication Skills: Possess excellent written and verbal communication skills, with the ability to communicate complex information in a clear and concise manner.
  • Problem-Solving Skills: Develop and implement effective solutions to complex problems, ensuring that client needs are met.
  • Technical Skills: Possess strong technical skills, including proficiency in pension scheme administration software and systems.
About WTW

WTW is a leading provider of pension administration services, with a reputation for delivering high-quality solutions to our clients. We are committed to fostering a culture of inclusivity and diversity, where all colleagues feel valued and empowered to bring their whole selves to work.

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