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Senior Pensions Administrator

2 months ago

Leeds, Leeds, United Kingdom Equiniti Full time

Job Title: Senior Pensions Administrator

About the Role:

We are seeking a highly skilled and experienced Senior Pensions Administrator to join our team at Equiniti. As a senior member of the team, you will be responsible for providing an efficient, accurate, and friendly service to our colleagues and customers.

Key Responsibilities:

  • Provide administration services to customers, working to service levels with adherence to quality targets.
  • Complete, check, and audit casework, providing constructive feedback, coaching, and training to colleagues.
  • Engage with client contacts to resolve complex customer enquiries based on competent working knowledge of customer requirements and pension knowledge.
  • Provide technical guidance to teams, identifying process improvements to enhance output and customer service.

Requirements:

  • A minimum of 12 months of experience in senior pensions administration is essential for this role.
  • Excellent attention to detail and ability to follow defined processes and procedures.
  • Excellent communication skills (written and oral) with a strong desire to deliver exceptional customer service.
  • Proven track record of quality, timely delivery, and strong numeracy skills/literacy skills.
  • Developing positive and productive working relationships with people is essential.
  • Strong IT skills and a willingness to learn a variety of systems.

Benefits:

  • 28 days + 8 bank holidays. Option to buy more days through salary sacrifice.
  • A cash payment annually towards flexible benefits, e.g. dental insurance, gym membership, etc.
  • 4 x Life Assurance.
  • Company sick pay (2 months full pay, 2 months half, following probation).
  • Matched pension scheme (e.g. you pay in 6%, EQ pay in 6%), up to 10% each side (20% in total).
  • Discounts with major retailers (EQ Wins).
  • Maternity or adoption leave of 3 months full pay, with return to work bonus / 2 weeks paid paternity leave.

Working Arrangements:

This is a hybrid role with a minimum of 3 days a week required in the office. Candidates can work from any of our UK office locations.

Equality and Diversity:

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.

Pre-Employment Screening:

Please note any offer of employment is subject to satisfactory pre-employment screening checks, including 5-year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.