Cafe Operations Manager

2 weeks ago


Norwich, Norfolk, United Kingdom Compass Group UK Full time

Job Summary:

We are seeking a dedicated and experienced Cafe Supervisor to join our team at Compass Group UK. As a Cafe Supervisor, you will play a key role in ensuring the smooth operation of our cafe, maintaining high standards of quality and customer service.

Key Responsibilities:

  • Supervise a team of staff, providing guidance and support to ensure excellent customer service and high-quality food preparation.
  • Manage cafe operations, including inventory management, stock control, and ordering supplies.
  • Ensure compliance with health and safety regulations, food handling and hygiene standards.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless service delivery.
  • Monitor and control labor costs, ensuring efficient use of resources.
  • Conduct regular team meetings and performance evaluations to ensure staff are motivated and engaged.

Requirements:

  • Previous experience in a supervisory role within a similar environment.
  • Excellent communication and interpersonal skills, with a focus on customer service.
  • Ability to work under pressure, maintaining a positive attitude and high level of professionalism.
  • Strong organizational and time management skills, with attention to detail.
  • Ability to lead and motivate a team, promoting a positive and inclusive work environment.

About Compass Group UK:

Compass Group UK is a leading provider of food and support services, operating in a variety of sectors including healthcare, education, and hospitality. We are committed to delivering exceptional customer service and creating a positive work environment for our employees.


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