Service Delivery Manager

6 days ago

London, Greater London, United Kingdom Ministry of Housing, Communities and Local Government Full time
Job Description

About the Role

We are seeking a highly skilled and experienced Service Owner to join our team at the Ministry of Housing, Communities and Local Government. As a Service Owner, you will be responsible for leading the development and delivery of our digital services, ensuring they meet the needs of our users and stakeholders.

Key Responsibilities

  • Set direction and provide strong leadership for the service, ensuring it aligns with our strategic objectives and user needs.
  • Be accountable for the quality and usage of the service, iterating and improving it based on user feedback and performance data.
  • Work with our senior leadership team to deliver a successful Local Digital programme, supporting teams to deliver high-quality services that meet user needs and organisational goals.
  • Operate at scale, building and maintaining strong relationships with local authorities, partners, and stakeholders to deliver the service.
  • Ensure the necessary business processes are followed and participate in the governance of the service, including acting as a point of escalation for delivery teams.
  • Communicate the benefits and performance of the service to demonstrate impact and support a culture of continuous improvement.

Requirements

  • Experience working with local government or the wider public sector, particularly from a cyber security and digital perspective.
  • Knowledge of relevant laws, regulations, and industry/HMG standards, including GDPR, NCSC CAF, Cyber Essentials, and ISO27001.
  • Relevant professional certifications, such as CISSP, CISM, CISMP, CRISC, or equivalent experience.
  • Experience of working with senior stakeholders to communicate the value of a service and its potential for improvement.
  • Experience of managing high-performing teams, delegating decision-making to the most effective level, and empowering teams to autonomously deliver.
  • Ability to translate complex technical security concepts to non-technical stakeholders and inform decision-making.
  • High-level understanding of service design principles.
  • Experience of managing stakeholder expectations and demands.
  • Expertise in gathering, analysing, and using user insight and performance data to design and improve services.
  • Experience of assessing risks, scoping resource requirements, and managing budgets and operating costs.

Additional Requirements for the Defend as One Service Owner

  • Expert knowledge of typical threats and attack vectors, with appropriate remediation methods.
  • Experience of cyber incident response and vulnerability management practices.

What We Offer

  • A competitive salary of £67,889.
  • A contributory pension scheme.
  • Learning and development opportunities tailored to your role.
  • A flexible working environment.
  • A culture that values inclusion and diversity.
  • A range of benefits, including an average employer contribution of 27% to your pension scheme.

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