Current jobs related to IT Service Delivery Manager - London, Greater London - Pearson Carter

  • Service Delivery Manager

    1 month ago

    London, Greater London, United Kingdom Air IT Limited Full time

    {"title": "Service Delivery Manager", "description": "Service Delivery ManagerAt Air IT Limited, we're committed to delivering exceptional IT services to our clients. As a Service Delivery Manager, you'll play a crucial role in ensuring our services meet the highest standards of quality and customer satisfaction.The RoleAs a Service Delivery Manager, you'll...

  • Service Delivery Manager

    1 month ago

    London, Greater London, United Kingdom Air IT Limited Full time

    {"title": "Service Delivery Manager", "description": "Service Delivery ManagerAt Air IT Limited, we're committed to delivering exceptional IT services to our clients. As a Service Delivery Manager, you'll play a crucial role in ensuring our services meet the highest standards of quality and customer satisfaction.The RoleAs a Service Delivery Manager, you'll...

  • Service Delivery Manager

    3 weeks ago

    London, Greater London, United Kingdom Air IT Limited Full time

    Service Delivery ManagerAt Air IT Limited, we're committed to delivering exceptional IT services to our clients. As a Service Delivery Manager, you'll play a crucial role in ensuring our services meet the highest standards of quality and customer satisfaction.The RoleAs a Service Delivery Manager, you'll be responsible for overseeing the delivery of our IT...

  • Service Delivery Manager

    3 weeks ago

    London, Greater London, United Kingdom Air IT Limited Full time

    Service Delivery ManagerAt Air IT Limited, we're committed to delivering exceptional IT services to our clients. As a Service Delivery Manager, you'll play a crucial role in ensuring our services meet the highest standards of quality and customer satisfaction.The RoleAs a Service Delivery Manager, you'll be responsible for overseeing the delivery of our IT...

  • Service Delivery Manager

    3 weeks ago

    London, Greater London, United Kingdom Air IT Limited Full time

    Service Delivery Manager - 18 Month Fixed Term ContractAt Air IT Limited, we're on a mission to deliver exceptional IT and Cyber Security support, solutions, and services to local SMEs nationwide. To help us achieve this, we're seeking a highly skilled Service Delivery Manager to join our team.The RoleAs the Service Delivery Manager, you will be responsible...

  • Service Delivery Manager

    1 month ago

    London, Greater London, United Kingdom Air IT Limited Full time

    {"title": "Service Delivery Manager", "description": "Service Delivery ManagerAt Air IT Limited, we're on a mission to deliver exceptional IT and Cyber Security support, solutions, and services to local SMEs nationwide. We're looking for a skilled Service Delivery Manager to join our team and help us achieve our goals.The RoleAs a Service Delivery Manager,...

  • Service Delivery Manager

    1 month ago

    London, Greater London, United Kingdom Air IT Limited Full time

    {"title": "Service Delivery Manager", "description": "Service Delivery ManagerAt Air IT Limited, we're on a mission to deliver exceptional IT and Cyber Security support, solutions, and services to local SMEs nationwide. We're looking for a skilled Service Delivery Manager to join our team and help us achieve our goals.The RoleAs a Service Delivery Manager,...

  • Delivery Manager

    4 weeks ago

    London, Greater London, United Kingdom Rail Delivery Group Full time

    {"title": "Delivery Manager", "description": "Job SummaryWe are seeking a skilled Delivery Manager to join our Digital Ticketing Services (DTS) team at the Rail Delivery Group. As a key member of our team, you will play a critical role in ensuring the successful delivery of our smart ticketing projects.Key ResponsibilitiesProvide end-to-end delivery and...

  • Delivery Manager

    4 weeks ago

    London, Greater London, United Kingdom Rail Delivery Group Full time

    {"title": "Delivery Manager", "description": "Job SummaryWe are seeking a skilled Delivery Manager to join our Digital Ticketing Services (DTS) team at the Rail Delivery Group. As a key member of our team, you will play a critical role in ensuring the successful delivery of our smart ticketing projects.Key ResponsibilitiesProvide end-to-end delivery and...

  • Service Delivery Manager

    4 weeks ago

    London, Greater London, United Kingdom Air IT Limited Full time

    Service Delivery Manager **About the Role** We are seeking a highly skilled Service Delivery Manager to join our team at Air IT Limited. As a Service Delivery Manager, you will be responsible for ensuring high levels of customer satisfaction are delivered through effective and customer-focused IT services. **Key Responsibilities** * Oversee several key...

  • Service Delivery Manager

    4 weeks ago

    London, Greater London, United Kingdom Air IT Limited Full time

    Service Delivery Manager **About the Role** We are seeking a highly skilled Service Delivery Manager to join our team at Air IT Limited. As a Service Delivery Manager, you will be responsible for ensuring high levels of customer satisfaction are delivered through effective and customer-focused IT services. **Key Responsibilities** * Oversee several key...

  • Delivery Manager

    4 weeks ago

    London, Greater London, United Kingdom Rail Delivery Group Full time

    About the RoleWe are seeking an experienced Delivery Manager to join our Digital Ticketing Services (DTS) team at the Rail Delivery Group. As a key member of our team, you will play a critical role in ensuring the successful delivery of our smart ticketing projects.Key ResponsibilitiesProvide end-to-end delivery and project management capability from initial...

  • Delivery Manager

    4 weeks ago

    London, Greater London, United Kingdom Rail Delivery Group Full time

    About the RoleWe are seeking an experienced Delivery Manager to join our Digital Ticketing Services (DTS) team at the Rail Delivery Group. As a key member of our team, you will play a critical role in ensuring the successful delivery of our smart ticketing projects.Key ResponsibilitiesProvide end-to-end delivery and project management capability from initial...

  • Service Delivery Manager

    1 month ago

    London, Greater London, United Kingdom Air IT Limited Full time

    {"title": "Service Delivery Manager", "description": "Service Delivery ManagerAt Air IT Limited, we're on a mission to deliver exceptional IT and Cyber Security support, solutions, and services to local SMEs nationwide. We're looking for a skilled Service Delivery Manager to join our team and help us achieve our goals.The RoleAs a Service Delivery Manager,...

  • Service Delivery Manager

    1 month ago

    London, Greater London, United Kingdom Air IT Limited Full time

    {"title": "Service Delivery Manager", "description": "Service Delivery ManagerAt Air IT Limited, we're on a mission to deliver exceptional IT and Cyber Security support, solutions, and services to local SMEs nationwide. We're looking for a skilled Service Delivery Manager to join our team and help us achieve our goals.The RoleAs a Service Delivery Manager,...

  • Service Delivery Manager

    3 weeks ago

    London, Greater London, United Kingdom Air IT Limited Full time

    {"title": "Service Delivery Manager", "description": "Service Delivery ManagerAt Air IT Limited, we're on a mission to deliver exceptional IT and Cyber Security support, solutions, and services to local SMEs nationwide. We're looking for a skilled Service Delivery Manager to join our team and help us achieve our goals.The RoleAs a Service Delivery Manager,...

  • Service Delivery Manager

    3 weeks ago

    London, Greater London, United Kingdom Air IT Limited Full time

    {"title": "Service Delivery Manager", "description": "Service Delivery ManagerAt Air IT Limited, we're on a mission to deliver exceptional IT and Cyber Security support, solutions, and services to local SMEs nationwide. We're looking for a skilled Service Delivery Manager to join our team and help us achieve our goals.The RoleAs a Service Delivery Manager,...

  • Service Delivery Manager

    2 weeks ago

    London, Greater London, United Kingdom Fruition IT Full time £57,891

    Job Title: Service Delivery ManagerJob Summary: Fruition IT is proud to be supporting Care Quality Commission as they look to recruit a number of key positions into their technology team.About the Role: CQC play a crucial role in the UK health and social care sector, ensuring health and social care services provide people with safe, effective, compassionate,...

  • Service Delivery Manager

    2 weeks ago

    London, Greater London, United Kingdom Fruition IT Full time £57,891

    Job Title: Service Delivery ManagerAbout the Role:Fruition IT is proud to be supporting the Care Quality Commission as they look to recruit a number of key positions into their technology team. CQC plays a crucial role in the UK health and social care sector, ensuring health and social care services provide people with safe, effective, compassionate,...

  • Service Delivery Manager

    1 month ago

    London, Greater London, United Kingdom Wheelchair Transport Service, Inc. Full time

    Service Delivery ManagerSabio is a global company and a leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high-quality, secure, and robust platforms and solutions.As a Service Delivery Manager, you will be responsible for the delivery of contact center services to one or...

IT Service Delivery Manager

2 months ago

London, Greater London, United Kingdom Pearson Carter Full time
Job Description

**Job Title:** IT Service Delivery Manager

**Job Summary:** We are seeking an experienced IT Service Delivery Manager to join our team at Pearson Carter. The successful candidate will be responsible for managing the IT services, suppliers, and budget for our clients' day-to-day operations.

Main Accountabilities:

  • Contract Management: The IT Service Delivery Manager will be accountable for managing the contractual relationship with all IT operational suppliers, ensuring that contract changes and renewals are formally tracked, documented, and agreed in compliance with UK legislation and financial and procurement policies.
  • Supplier Performance Management: The IT Service Delivery Manager will ensure that suppliers deliver and report to expectations and adhere to agreements, addressing service and portfolio risks. They will produce monthly performance analysis, creating internal service, portfolio, and risk reporting packs and presenting these written reports to business stakeholders up to and including Chiefs.
  • Risk Management: The IT Service Delivery Manager will work with procurement colleagues to identify, assess, and prioritize risks associated with IT suppliers, including financial, operational, reputational, and compliance risks. They will conduct thorough due diligence on new and existing suppliers to evaluate their risk profile.
  • Budget Management: The IT Service Delivery Manager will own and manage the original and revised IT operational budget (£2m), ensuring that costs added and removed by projects or increased demand for services are accurately reflected. They will ensure that contracted service credit payments for missed service targets are applied and paid by suppliers.
  • Service Outage Management: The IT Service Delivery Manager will provide management and communication of service outages, working with external and internal suppliers to agree resolution and communication actions. Post-resolution, they will drive the root cause analysis for major incidents to ensure that lessons are learned and any proposed improvements are followed through via an agreed action plan.
  • Stakeholder Management: The IT Service Delivery Manager will collaborate with internal stakeholders to understand IT needs and align supplier services. They will be the primary point of contact for key business stakeholders and ensure that business expectations of IT are clearly understood and documented while the limitation of any service is correctly understood.
  • License Management: The IT Service Delivery Manager will ensure the compliance of IT with supplier license agreements, gathering routine information on the utilization of licenses against procured quantities and leading license increase and renewal discussions with suppliers or licensing partners.

Requirements: The successful candidate will have a strong background in IT service management, with experience in managing IT services, suppliers, and budgets. They will have excellent communication and stakeholder management skills, with the ability to work effectively with internal and external stakeholders.

Salary: £75-£81k depending on experience