Senior Client Services Associate

3 weeks ago


London, Greater London, United Kingdom Larry King Haircare Full time

Company Overview

Larry King Haircare is a prestigious salon brand recognized for its exceptional services and products. With a reputation for excellence, our salons provide a luxurious experience for clients seeking top-notch hair care.

Position Overview

We are seeking a full-time, on-site Senior Receptionist to join our dynamic team. This role is pivotal in ensuring a seamless front-of-house experience. The Senior Receptionist will manage appointment scheduling and modifications using our booking system, handle incoming communications with professionalism, and deliver outstanding customer service consistently.

Key Responsibilities

  • Oversee all front desk operations, ensuring a welcoming environment for clients.
  • Manage appointment bookings and changes efficiently.
  • Respond to phone inquiries and emails with clarity and professionalism.
  • Provide exceptional customer service to enhance client satisfaction.
  • Conduct accurate inventory management and stock assessments.

Qualifications

  • Prior experience in a similar role is preferred but not mandatory.
  • Strong communication skills and a commitment to customer service excellence.
  • Ability to thrive in a fast-paced environment while multitasking effectively.
  • Familiarity with upselling techniques is advantageous.
  • Proficient in using Gmail and Microsoft Office applications.
  • Experience in the beauty or hospitality sectors is a plus.


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