Assistant Director of Beverage Operations

4 weeks ago

Glasgow, Glasgow City, United Kingdom Metropolitan Gaming Full time
Assistant Director of Beverage Job Description

Metropolitan Gaming Group is a leading gaming and leisure brand that offers exceptional experiences to its guests. We are seeking an experienced Assistant Director of Beverage to join our team.

Key Responsibilities:
  • Support the F&B Manager in achieving high standards of customer service and profitability.
  • Make recommendations to improve product, experience, and service standards.
  • Supervise and organize F&B employees, facilities, and equipment to ensure high standards of product preparation and presentation.
  • Ensure F&B staff have the necessary training, equipment, and resources to complete their duties.
  • Provide outstanding customer service and guest relations.
  • Make recommendations to senior management on aspects of the Club that could improve Guest Satisfaction.
  • Responsible for the selection, recruitment, training, appraisal, motivation, coaching & counselling of F&B staff members.
  • Ensure compliance with accounting, control, and financial procedures to safeguard stocks, monies, and facilities.
Requirements:
  • An innovator and entrepreneur who understands Service.
  • Experienced in management of staff.
  • Good knowledge of service standards relating to food, wines, alcoholic and non-alcoholic drinks & beverages.
  • Comfortable communicating with guests and fellow employees both verbally and in writing.
What We Offer:
  • Hourly wage + Service Charge + Salary Enhancement From Midnight
  • 50% off food and beverages in all of our UK venues
  • Extensive Rewards platform: discounts on travel, retail, hospitality, health, and much more
  • Company Sick Pay
  • Company Pension
  • Life Assurance
  • Refer a friend incentives
  • Financial advice services
  • Employee health and wellbeing services
  • Virtual GP Services
  • Season Ticket Loans
  • Employee assistance programme: Cycle to work scheme

Please note that you must be aged 18 or above and have the right to work in the UK.

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