Customer Service Representative

7 days ago

Leamington Spa, Warwickshire, United Kingdom BRELLIS RECRUITMENT LIMITED Full time

Job Summary

The Customer Service and Administrator role is a critical position at BRELLIS RECRUITMENT LIMITED, responsible for ensuring smooth day-to-day operations. The successful candidate will be responsible for managing reception duties, assisting customers, processing orders, handling supplier interactions, and coordinating customer bookings.

Key Responsibilities

  1. Reception Duties
  • Greet and assist customers upon arrival.
  • Manage the reception area, ensuring it is clean, welcoming, and well-organized.
Customer Interaction
  • Provide excellent customer service at the trade desk, helping customers with enquiries and purchases.
  • Offer expert advice on the wide range of services and products the organisation provides.
Order Management
  • Process customer orders accurately and efficiently.
  • Produce and issue invoices for completed orders.
Supplier Coordination
  • Order necessary parts and accessories from suppliers, ensuring stock levels are maintained.
Booking and Scheduling
  • Schedule and confirm customer appointments for services.
Administration
  • Maintain accurate and up-to-date records of customer interactions, sales, and bookings.
  • Prepare daily, weekly, and monthly reports as required by management.
Sales Support
  • Assist the team with processing enquiries and providing quotes.
Quality Control
  • Ensure that all customer interactions and transactions meet the company's standards of quality and customer care.

Requirements

  • Experience:
    • Previous experience in a customer service or administrative role.
  • Skills:
    • Strong communication and interpersonal skills.
    • Excellent organisational and time management abilities.
    • Proficiency in using office software, including Microsoft Office Suite (Word, Excel, Outlook).
  • Knowledge:
    • Basic knowledge of automotive products and services is preferred.
  • Personal Attributes:
    • Customer-focused with a friendly and approachable demeanour.
    • Attention to detail and commitment to accuracy.

Working Conditions

  • Full-time position based at the offices.
  • Regular working hours with occasional overtime required to meet customer demands.

Benefits

  • Competitive salary based on experience.
  • Opportunities for professional development and career progression.
  • Employee discounts on company products and services.

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