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Patient Services Coordinator
2 months ago
We are seeking a highly organized and customer-focused individual to join our Patient Services Team as a Patient Services Advisor. As a key member of our team, you will play a vital role in ensuring the smooth and effective running of our reception and administrative functions.
Key Responsibilities- Assist patients with obtaining appointments at a time and place convenient to them, both face-to-face and over the telephone.
- Respond to patients' requests for information or assistance, ensuring these requests are directed to the most appropriate clinician.
- Respond to doctors and other clinical staff's requests for information or assistance, liaising with external agencies as necessary, and anticipating problems and seeking solutions.
- Provide cover for the main reception telephone and ensure messages are passed on quickly and accurately.
- Ensure e-mails are responded to in a timely manner and that all necessary action is taken.
- Manage the contents of the community notice board/health promotion boards in the main reception areas.
- Assist in the maintenance, reviews, and updates of reception procedures and protocols.
- Operate in accordance with the practice protocols and guidelines.
- Undertake opening and closing procedures, ensuring the building is secure and the security alarm is set/unset.
Ariel Healthcare is a dynamic and innovative team that strives to provide the best possible service for our patients. We are committed to delivering high-quality care and are passionate about making a positive impact on the lives of those we serve.
We are based in the beautiful South Somerset countryside, with easy access to Taunton and Yeovil. Our team is dedicated to providing an excellent service to the growing population of Chard and surrounding areas.
We are a multi-disciplinary team, working together to provide a comprehensive range of services. We are committed to staff development and encourage each individual to follow their passions.
We are proud of our high QOF achievement and our CQC rating of Good. We are committed to working closely with local colleagues to enhance patient care and maintain our practice ethos.
