Patient Services Coordinator
1 week ago
About the Role
Ariel Healthcare is seeking a highly organized and efficient Patient Services Advisor to join our team. As a key member of our Patient Services Team, you will play a vital role in ensuring the smooth and effective running of our reception and administrative functions.
Main Responsibilities
- Assist patients with obtaining appointments at a time and place convenient to them, both face-to-face and over the telephone.
- Respond to patients' requests for information or assistance, ensuring these requests are directed to the most appropriate clinician.
- Respond to doctors and other clinical members of staff requests for information or assistance, and liaise with external agencies as necessary, anticipating problems and seeking solutions.
- Provide cover for the main reception telephone and ensure messages are passed on quickly and accurately.
- Receive, send, file or dispose of information in a secure manner to maintain confidentiality.
- Provide cover for the main reception desk and ensure daily surgeries run efficiently and smoothly.
- Register new patients to the Practice and manage the contents of the community notice board/health promotion boards.
- Assist in the maintenance, reviews and updates of reception procedures and protocols.
- Operate in accordance with the practice protocols and guidelines.
- Undertake opening and closing procedures, ensuring the building is secure and the security alarm is set/unset.
About Us
Ariel Healthcare is a dynamic and innovative team that strives to provide the best possible service for our patients. We are committed to delivering high-quality care and are passionate about making a positive impact on the lives of those we serve.
What We Offer
- A supportive and collaborative team environment.
- Opportunities for professional development and growth.
- A competitive salary and benefits package.
- A chance to make a real difference in the lives of our patients.
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