Patient Services Coordinator
4 weeks ago
About the Role
Ariel Healthcare is seeking a highly organized and communicative Patient Services Advisor to join our dynamic team. As a key member of our Patient Services Team, you will play a vital role in ensuring the smooth and effective running of our reception and administrative functions.
Main Responsibilities
- Assist patients with obtaining appointments at a time and place convenient to them, both face-to-face and over the telephone.
- Respond to patients' requests for information or assistance, directing them to the most appropriate clinician.
- Respond to doctors and other clinical staff's requests for information or assistance, liaising with external agencies as necessary.
- Provide cover for the main reception telephone and ensure messages are passed on quickly and accurately.
- Receive, send, file, or dispose of information in a secure manner to maintain confidentiality.
- Provide cover for the main reception desk and ensure daily surgeries run efficiently and smoothly.
- Register new patients to the Practice and manage the community notice board/health promotion boards.
- Assist in maintaining reception procedures and protocols.
- Operate in accordance with practice protocols and guidelines.
- Undertake opening and closing procedures, ensuring the building is secure and the security alarm is set/unset.
About Us
Ariel Healthcare is a dynamic and innovative team striving to provide the best possible service for our patients. With a focus on staff and patient welfare, we aim to deliver an excellent service to the growing population of Chard and surrounding areas.
We are a multi-disciplinary team, working across two sites, and are committed to providing a high-quality service to our patients. We are seeking a motivated and organized individual to join our team and contribute to our success.
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