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Customer Revenue Specialist
2 months ago
Join Innovate Recruitment Ltd as a Customer Revenue Specialist and play a crucial role in supporting the customer income recovery processes for a fast-growing company involved in renewable energy and sustainable technology within the construction sector.
Key Responsibilities:- Perform customer account reconciliations to ensure accurate billing and reduce customer debt levels.
- Analyze billing and debt data to identify trends and create strategies for income recovery.
- Make outbound calls to customers to collect payments and resolve outstanding balances.
- Review and update customer contact details to enhance communication efforts.
- Manage communications with customers at risk of supply suspension.
- Handle revenue recovery from customers moving out of properties.
- Support the operational phases of project delivery, ensuring tasks are completed efficiently.
- Experience managing multiple tasks in a fast-paced environment.
- Strong analytical skills with a focus on problem-solving and attention to detail.
- Proficient in IT systems, including Word, PowerPoint, Excel, and email.
- Excellent communication skills, both written and verbal, with experience in customer-facing roles.
- Ability to work well in a team, while also taking initiative and ownership of tasks.
- Strong organizational and time management skills, with the ability to handle various clients and contracts simultaneously.
- Willingness to think creatively, innovate, and suggest new solutions.
- Willingness to travel within the UK if required.
- Salary: £22,000 to £24,000 per annum, depending on experience.
- Discretionary bonus based on individual and business performance.
- Holidays: 25 days per year, plus 8 days statutory holidays (with the option to purchase or sell up to 5 additional days annually).
- Pension plan provision.
- Private healthcare scheme available.
- Cycle to work scheme and electric car lease scheme.
- Health and well-being support.
- Continuing learning and development opportunities.
- Company-provided laptop and other necessary equipment.
