Customer Service Recovery Specialist

2 weeks ago


Carlisle, Cumbria, United Kingdom Adecco Full time

Customer Service Recovery Specialist

Adecco is partnering with a client to help manage customer income recovery and reduce debt levels. In this role, you'll analyse billing data, contact customers to secure payments, and ensure smooth processes for revenue recovery.

Key Responsibilities:

  • Analyse billing/debt trends and develop recovery strategies.
  • Conduct outbound calls to secure payments.
  • Collaborate with teams to reduce customer debt.

Skills & Experience:

  • Strong multitasking and project management skills.
  • Proficiency in Word, Excel, and other IT tools.
  • Excellent communication, problem-solving, and organisational abilities.

Benefits:

  • £24,000 + Bonus
  • 25 days annual leave + holidays
  • Pension plan & private health care
  • Company-provided equipment

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.



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