Account Customer Liaison

1 month ago


Carlisle, Cumbria, United Kingdom Innovate Recruitment Ltd Full time
Job Title: Account Customer Advisor

Role Overview:

This position focuses on supporting the customer income recovery processes for a fast-growing company involved in renewable energy and sustainable technology within the construction sector. You will work closely with Contract Management and Customer Service teams to manage customer accounts, ensuring accurate billing and reducing customer debt levels.

The ideal candidate will be highly organized, detail-oriented, and capable of managing multiple tasks independently. This role offers an excellent opportunity to grow within the organization as it continues to expand.

Key Responsibilities:
  • Perform customer account reconciliations to ensure accurate billing.
  • Analyze billing and debt data to identify trends and create strategies for income recovery.
  • Make outbound calls to customers to collect payments and resolve outstanding balances.
  • Review and update customer contact details to enhance communication efforts.
  • Manage communications with customers at risk of supply suspension.
  • Handle revenue recovery from customers moving out of properties.
  • Support the operational phases of project delivery, ensuring tasks are completed efficiently.
Requirements:
  • Experience managing multiple tasks in a fast-paced environment.
  • Strong analytical skills with a focus on problem-solving and attention to detail.
  • Proficient in IT systems, including Word, PowerPoint, Excel, and email.
  • Excellent communication skills, both written and verbal, with experience in customer-facing roles.
  • Ability to work well in a team, while also taking initiative and ownership of tasks.
  • Strong organizational and time management skills, with the ability to handle various clients and contracts simultaneously.
  • Willingness to think creatively, innovate, and suggest new solutions.
  • Willingness to travel within the UK if required.
Benefits:
  • Salary: 22,000 to 24,000 per annum, depending on experience.
  • Discretionary bonus based on individual and business performance.
  • Holidays: 25 days per year, plus 8 days statutory holidays (with the option to purchase or sell up to 5 additional days annually).
  • Pension plan provision.
  • Private healthcare scheme available.
  • Cycle to work scheme and electric car lease scheme.
  • Health and well-being support.
  • Continuing learning and development opportunities.
  • Company-provided laptop and other necessary equipment.


  • Carlisle, Cumbria, United Kingdom Innovate Recruitment Ltd Full time

    Job Title: Account Customer AdvisorAt Innovate Recruitment Ltd, we are seeking a highly organized and detail-oriented individual to join our team as an Account Customer Advisor. This role is a fantastic opportunity to grow within our organization as we continue to expand in the renewable energy and sustainable technology sector.Key Responsibilities:Perform...


  • Carlisle, Cumbria, United Kingdom Amazon UK Services Ltd. Full time

    Job Title: Customer Service LiaisonAbout the Role:As a Customer Service Liaison at Amazon UK Services Ltd., you will play a crucial role in ensuring the best possible experience for our customers. You will be responsible for providing exceptional customer service from within our delivery stations, organising successful re-delivery attempts for customers'...


  • Carlisle, Cumbria, United Kingdom Amazon UK Services Ltd. Full time

    Job Title – Customer Service LiaisonAt Amazon UK Services Ltd., we're looking for a skilled Customer Service Liaison to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers by organising successful re-delivery attempts for their parcels. You will work closely with warehouse...


  • Carlisle, Cumbria, United Kingdom Amazon UK Services Ltd. Full time

    Job Title Overview:As a Customer Service Liaison at Amazon UK Services Ltd., you will play a critical role in delivering exceptional customer experiences from within our delivery stations. Your primary responsibility will be to organise successful re-delivery attempts for customers' parcels by calling them to confirm crucial delivery details and preventing...


  • Carlisle, Cumbria, United Kingdom Amazon UK Services Ltd. Full time

    Job Title – Customer Service Delivery Station LiaisonJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Delivery Station Customer Service Liaison. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their packages are delivered...


  • Carlisle, Cumbria, United Kingdom Amazon UK Services Ltd. Full time

    Customer Service Liaison At Amazon UK Services Ltd., we are seeking a highly skilled and customer-focused Customer Service Liaison to join our team. As a Customer Service Liaison, you will play a key role in ensuring that our customers receive the best possible service and experience. You will be responsible for providing exceptional customer service,...

  • Liaison Officer

    2 weeks ago


    Carlisle, UK, Cumbria, United Kingdom Keltbray Infrastructure Services Full time

    Keltbray Infrastructure Services Limited’s energy division are looking for an experienced Site / Access Liaison Officer to join our Energy Transmission Team.To maintain a collaborative working environment which ensures client, internal and other stakeholders’ requirements are effectively managed. Relationships are built and well maintained between KISL...


  • Carlisle, Cumbria, United Kingdom Clearwater People Solutions Full time

    Customer Revenue Specialist OpportunityWe are seeking a highly motivated and organized Customer Revenue Specialist to join our team at Clearwater People Solutions. As a Customer Revenue Specialist, you will play a crucial role in driving revenue growth and ensuring customer satisfaction.Key Responsibilities:Make outbound calls to customers to discuss revenue...


  • Carlisle, Cumbria, United Kingdom Clearwater People Solutions Full time

    Customer Revenue Specialist OpportunityWe are seeking a highly motivated and organized Customer Revenue Specialist to join our team at Clearwater People Solutions. As a Customer Revenue Specialist, you will play a crucial role in driving revenue growth and ensuring customer satisfaction.Key Responsibilities:Make outbound calls to customers to discuss revenue...


  • Carlisle, Cumbria, United Kingdom Clearwater People Solutions Full time

    Customer Revenue Specialist OpportunityWe are seeking a highly motivated and organized Customer Revenue Specialist to join our team at Clearwater People Solutions. As a Customer Revenue Specialist, you will play a crucial role in driving revenue growth and ensuring customer satisfaction.Key Responsibilities:Make outbound calls to customers to discuss revenue...


  • Carlisle, Cumbria, United Kingdom Clearwater People Solutions Full time

    Customer Revenue Specialist OpportunityWe are seeking a highly motivated and organized Customer Revenue Specialist to join our team at Clearwater People Solutions. As a Customer Revenue Specialist, you will play a crucial role in driving revenue growth and ensuring customer satisfaction.Key Responsibilities:Make outbound calls to customers to discuss revenue...


  • Carlisle, Cumbria, United Kingdom Breedon Group plc Full time

    We are currently recruiting for a Relief Weighbridge Operative to join our team within the Breedon Group plc. The successful candidate will effectively and efficiently carry out all duties associated with the operation and manning of the weighbridge, including transport and customer co-ordination for a busy framework on the strategic network.Key...


  • Carlisle, Cumbria, United Kingdom Breedon Group plc Full time

    Job Title: Relief Weighbridge OperativeJob Summary:We are seeking a skilled Relief Weighbridge Operative to join our team within the Breedon Group plc. As a Relief Weighbridge Operative, you will be responsible for effectively and efficiently carrying out all duties associated with the operation and manning of the weighbridge, including transport and...


  • Carlisle, Cumbria, United Kingdom Clearwater People Solutions Full time

    Customer Revenue Specialist RoleWe are seeking a skilled Customer Revenue Specialist to join our team at Clearwater People Solutions. The ideal candidate will have experience in customer service and be organized, self-motivated, and friendly.Key Responsibilities:Make outbound calls to customers to maximize revenue recoveryCommunicate with customers at risk...


  • Carlisle, Cumbria, United Kingdom MC Technical Recruitment Ltd Full time

    Customer Revenue Specialist OpportunityMC Technical Recruitment Ltd is seeking a skilled Customer Revenue Specialist to contribute to the revenue growth and optimisation of our client, a leading investor, developer, and operator of heat networks across the UK.Key Responsibilities:Reconcile customer accounts to ensure accurate billing and correct details have...


  • Carlisle, Cumbria, United Kingdom MC Technical Recruitment Ltd Full time

    Customer Revenue Specialist OpportunityMC Technical Recruitment Ltd is seeking a skilled Customer Revenue Specialist to contribute to the revenue growth and optimisation of our client, a leading investor, developer, and operator of heat networks across the UK.Key Responsibilities:Reconcile customer accounts to ensure accurate billing and correct details have...


  • Carlisle, Cumbria, United Kingdom Adecco Full time

    Accounts AdministratorWe are seeking a motivated and organised Accounts Administrator to join our dynamic team in a temporary position. This is a great opportunity to contribute to the financial operations of a growing business.Key Responsibilities:Process invoices promptly and accurately into the system.Efficiently handle supplier and internal customer...


  • Carlisle, Cumbria, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking an Account Management Associate to join our team in Carlisle, UK. Key responsibilities include:Managing customer accounts and providing exceptional support.Providing accurate information about products and services.Resolving customer issues efficiently and escalating when necessary.Collaborating with other departments to ensure customer...


  • Carlisle, Cumbria, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a skilled Customer Service Representative to provide exceptional support to our customers in Carlisle, UK. Key responsibilities include:Handling customer inquiries via phone, email, and chat.Providing accurate product information and resolving customer issues efficiently.Processing customer orders and managing account information.Collaborating...

  • Accounts Assistant

    2 weeks ago


    Carlisle, Cumbria, United Kingdom Adecco Full time

    We are seeking a motivated and organised Accounts Admin/Finance Assistant to start immediately for a temporary position. This is a great chance to contribute to the financial operations of a growing business with a dynamic team at Adecco.Key Responsibilities:Processing of invoices promptly and accurately into the system.Efficiently handle supplier and...