Customer Service Liaison

3 weeks ago


Carlisle, Cumbria, United Kingdom Amazon UK Services Ltd. Full time
Job Title: Customer Service Liaison

About the Role:

As a Customer Service Liaison at Amazon UK Services Ltd., you will play a crucial role in ensuring the best possible experience for our customers. You will be responsible for providing exceptional customer service from within our delivery stations, organising successful re-delivery attempts for customers' parcels, and working with warehouse teams and Delivery Service Partners to ensure packages are re-delivered successfully on the same day.

Key Responsibilities:

* Provide top-notch customer service to customers via phone calls to confirm crucial delivery details and prevent further delivery delays
* Work with warehouse teams and Delivery Service Partners to ensure packages are re-delivered successfully on the same day
* Proactively solve delivery defects to reduce customer effort

Requirements:

* Have the right to work in the United Kingdom without restrictions
* Experience in customer service, retail, or hospitality industry
* Flexible with regards to shift work (non-negotiable time schedule of 10am-8:45pm)
* Exceptional communication skills in English, including the ability to clearly and concisely communicate in writing and speech
* Excellent time-management, organisational, and prioritisation skills
* Experience working under pressure in a high-volume environment while maintaining standards for productivity, quality, and service

What We Offer:

* Pension Plan
* Competitive holiday allowance
* Health insurance
* Life insurance
* Amazon.co.uk discount
* Employee assistance program
* Organisational progression options
* Additional add-on benefits of your choice

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