German Speaking Customer Service Director

1 day ago


Halifax, Calderdale, United Kingdom Elevation Recruitment Group Full time

Elevation Recruitment Group, Business Support division, is seeking a German Speaking Customer Service Manager to join a successful manufacturing company in Halifax. As a key member of the Customer Service team, you will be responsible for leading the team, ensuring a professional environment, and enhancing customer satisfaction to drive sales growth. Key responsibilities include:

* Managing, training, and mentoring the Customer Service team
* Establishing relationships with stakeholders for process improvement
* Coordinating with Commercial and Sales teams to enhance customer satisfaction
* Setting and monitoring KPIs, and reporting on team performance
* Establishing and maintaining Customer Service policies and procedures

Requirements:

* Fluent English and German
* Strong communication and customer service management experience
* Knowledge of customer service in a manufacturing environment
* Attention to detail, organizational skills, and proficiency in Microsoft Office
* Ability to resolve issues calmly and innovatively

If you are a motivated and experienced customer service professional with a passion for German language and culture, we encourage you to apply for this exciting opportunity.



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