Current jobs related to Customer Service Manager - Halifax, Calderdale - Verdant Specialty Solutions, Inc.
-
Customer Service Representative
1 month ago
Halifax, Calderdale, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Halifax, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when...
-
Customer Service Representative
1 month ago
Halifax, Calderdale, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Halifax, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when...
-
Customer Service Representative
3 weeks ago
Halifax, Calderdale, United Kingdom beBee Professionals Full time £20,000 - £30,000beBee Professionals is seeking a highly motivated Customer Service Representative to join our retail team in Halifax, United Kingdom.Key Responsibilities:Provide exceptional customer service and support the store's day-to-day operations.Assist customers with product selection and provide product knowledge.Operate the cash register and handle transactions...
-
Customer Service Specialist
2 months ago
Halifax, Calderdale, United Kingdom beBee Professionals Full time £20,000 - £30,000We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Halifax, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide excellent customer service and assist customers with product...
-
Customer Service Specialist
2 months ago
Halifax, Calderdale, United Kingdom beBee Professionals Full time £20,000 - £30,000We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Halifax, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide excellent customer service and assist customers with product...
-
Customer Service Representative
3 weeks ago
Halifax, Calderdale, United Kingdom beBee Professionals Full time £20,000 - £30,000As a Customer Service Representative at beBee Professionals, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations in Halifax, United Kingdom.Key Responsibilities:Provide product knowledge and advice to customers.Greet and assist customers with product selection.Operate the cash register and...
-
Customer Service Representative
2 months ago
Halifax, Calderdale, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Halifax, United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and...
-
Customer Service Representative
2 months ago
Halifax, Calderdale, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Halifax, United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and...
-
Customer Service Liaison
2 weeks ago
Halifax, Calderdale, United Kingdom Cameron Clarke Associates Full timeCustomer Account Manager | A dynamic role for a motivated individual with excellent customer service skills.Our client is a leading formulator, contract manufacturer and packer of liquid and powder hair and body products. With over 30 years experience working with major brands, they've helped to bring some of the world's most recognised and innovative hair,...
-
Customer Service Representative
4 weeks ago
Halifax, Calderdale, United Kingdom Zego Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our Claims Team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service and resolving claims in a timely and efficient manner.Key ResponsibilitiesProvide first-class customer service to our motor...
-
Customer Service Representative
4 weeks ago
Halifax, Calderdale, United Kingdom Zego Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our Claims Team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service and resolving claims in a timely and efficient manner.Key ResponsibilitiesProvide first-class customer service to our motor...
-
Customer Service Representative
4 weeks ago
Halifax, Calderdale, United Kingdom Zego Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our Claims Team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service and resolving claims in a timely and efficient manner.Key ResponsibilitiesProvide first-class customer service to our motor...
-
Customer Service Representative
4 weeks ago
Halifax, Calderdale, United Kingdom Zego Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our Claims Team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service and resolving claims in a timely and efficient manner.Key ResponsibilitiesProvide first-class customer service to our motor...
-
Customer Service Representative
3 weeks ago
Halifax, Calderdale, United Kingdom beBee Professionals Full time £22,000 - £28,000We are seeking a skilled Customer Service Representative to provide exceptional support to our customers. Key responsibilities include:Handling customer inquiries and resolving issues efficiently.Providing accurate information about our products and services.Working closely with other departments to ensure customer satisfaction.Requirements:Previous...
-
Customer Service Representative
1 month ago
Halifax, Calderdale, United Kingdom Tesco Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and working collaboratively with colleagues to achieve sales and customer...
-
Customer Service Representative
1 month ago
Halifax, Calderdale, United Kingdom Tesco Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and working collaboratively with colleagues to achieve sales and customer...
-
Customer Service Representative
3 weeks ago
Halifax, Calderdale, United Kingdom beBee Professionals Full time £25,000 - £35,000At beBee Professionals in Halifax, we're seeking highly motivated individuals to fill the role of Customer Service Representative. As a key member of our team, you'll be responsible for delivering exceptional customer experiences and contributing to our operational success.Key Responsibilities:Engage with customers through various channels, providing prompt...
-
Customer Service Representative
4 weeks ago
Halifax, Calderdale, United Kingdom Zego Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our Claims Team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service and resolving claims in a timely and efficient manner.Key ResponsibilitiesProvide first-class customer service to our motor...
-
Customer Service Representative
4 weeks ago
Halifax, Calderdale, United Kingdom Zego Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our Claims Team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service and resolving claims in a timely and efficient manner.Key ResponsibilitiesProvide first-class customer service to our motor...
-
Customer Service Representative
4 weeks ago
Halifax, Calderdale, United Kingdom Yorkshire Building Society Full timeAbout the RoleWe're seeking a talented Customer Service Adviser to join our Branch Network team. As a key member of our team, you'll play a vital role in delivering exceptional customer experiences and supporting our members in achieving their financial goals.As a Customer Service Adviser, you'll be responsible for:Building strong relationships with our...
Customer Service Manager
2 months ago
We are a global specialty chemical company dedicated to delivering exceptional customer experiences. Our customers include world-leading personal care and home care brands, energy solutions providers, and industrial companies. Our vision is to be the go-to provider of batch specialty surfactant-based chemistry for applications in the consumer and industrial markets.
Our team of 280 employees is committed to safety, quality, and supply reliability. We are based in Houston, with nine locations in the US and Europe.
Job Overview and ResponsibilitiesAs our Customer Service Manager, you will be part of our Customer Service team and take on the responsibilities for the management of the team. Your primary management responsibilities will be to:
- Oversee the customer services team and maintain a professional environment for the customer service team to thrive, solve problems, and increase customer satisfaction, leading to an increase in sales.
- Train, coach, and mentor the Customer Service Representatives to deliver best-in-class service.
- Establish working relationships with internal and external stakeholders to drive continued performance improvements and efficient processes.
- Coordinate with Commercial and sales teams to incorporate plans to increase customer satisfaction.
- Set targets and KPIs to ensure customer satisfaction levels are aligned with business objectives and provide management reports about department performance.
- Hold regular meetings with Customer Service Representatives to discuss expectations and manage performance.
- Establish Customer Service Policies and procedures.
The Customer Service Representative position has two primary purposes:
- To engage with and develop relationships with customers and provide best-in-class customer service while balancing the company's policies and business needs.
- To be responsible for delivering customer service by managing the order fulfillment process, supporting the Order to Cash process, interacting closely with the Scheduler(s), Operations, and the commercial team to respond to enquiries internally and externally regarding scheduling, raw material inventory, and shipments.
As a Customer Service Manager, you will be responsible for:
- Building strong customer relationships to meet and exceed sales targets.
- Sharing market intelligence/customer information with relevant stakeholders.
- Proactively engaging with customers via phone regarding topics such as forecasts, orders, and samples.
- Ensuring the timely turnaround of new enquiries.
- Providing price quotations with guidelines set by the business and following up accordingly.
- Contributing to the SOP process by providing customer forecasts.
- Participating in weekly and monthly meetings with key customers as required.
- Building strong, effective relationships with customers to pre-empt all their needs.
- Maintaining contact with inactive customers to understand their future needs and gain market information.
- Providing support to the commercial function as required.
We are looking for a candidate with:
- Excellent verbal and written communication skills.
- Demonstrated experience in a customer service management role with solid experience in coaching, mentoring, and motivating a team.
- Knowledge of customer service procedures and principles in a manufacturing environment.
- Good understanding of Supply Chain Principles and Practices.
- High attention to detail and strong organizational skills with the ability to prioritize a heavy workload and multi-task in a time-sensitive environment.
- Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
- Self-motivated to use their initiative and innovate when required.
- Proficient in Microsoft Office Suite or related software.
We offer a competitive salary with a bonus scheme, pension, life assurance, 25 days holiday + statutory, employee assistance program, and on-site free parking.
