Customer Service Director

1 week ago


Halifax, Calderdale, United Kingdom Elevation Recruitment Group Full time

Job Summary:

We are seeking a highly skilled and experienced Customer Service Manager to join our team at Elevation Recruitment Group. As a key member of our organization, you will be responsible for leading our Customer Service team and driving excellence in customer satisfaction.

Key Responsibilities:

  • Team Leadership: Manage, train, and mentor a high-performing Customer Service team to ensure exceptional customer experiences.
  • Collaboration: Work closely with Commercial and Sales teams to enhance customer satisfaction and drive business growth.
  • Performance Management: Set and monitor key performance indicators (KPIs) and report on team performance to inform business decisions.

Requirements:

  • Leadership Experience: Proven track record of leading high-performing teams and driving customer satisfaction.
  • Industry Knowledge: Strong understanding of customer service principles and practices in a manufacturing environment.
  • Technical Skills: Proficiency in Microsoft Office and ability to analyze data to inform business decisions.
  • Problem-Solving: Ability to resolve complex customer issues calmly and innovatively.

What We Offer:

As a Customer Service Manager at Elevation Recruitment Group, you will have the opportunity to work with a talented team and contribute to the success of our organization. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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