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Customer Service Director
2 months ago
Job Summary:
We are seeking a highly skilled and experienced Customer Service Manager to join our team at Elevation Recruitment Group. As a key member of our organization, you will be responsible for leading our Customer Service team and driving excellence in customer satisfaction.
Key Responsibilities:
- Team Leadership: Manage, train, and mentor a high-performing Customer Service team to ensure exceptional customer experiences.
- Collaboration: Work closely with Commercial and Sales teams to enhance customer satisfaction and drive business growth.
- Performance Management: Set and monitor key performance indicators (KPIs) and report on team performance to inform business decisions.
Requirements:
- Leadership Experience: Proven track record of leading high-performing teams and driving customer satisfaction.
- Industry Knowledge: Strong understanding of customer service principles and practices in a manufacturing environment.
- Technical Skills: Proficiency in Microsoft Office and ability to analyze data to inform business decisions.
- Problem-Solving: Ability to resolve complex customer issues calmly and innovatively.
What We Offer:
As a Customer Service Manager at Elevation Recruitment Group, you will have the opportunity to work with a talented team and contribute to the success of our organization. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
