Administrative Officer B3 STT-MH

1 day ago


OldburyonSevern, South Gloucestershire, United Kingdom Black Country Healthcare NHS Foundation Trust Full time
About the Role

We are seeking an experienced and efficient Administrative Officer to support Sandwell Talking Therapies based in Oldbury. This office-based role will involve providing comprehensive administrative support across various disciplines and services within the Trust.

Key Responsibilities
  • Act as the first point of contact for incoming telephone calls and queries, taking appropriate action personally or redirecting as necessary.
  • Produce letters in accordance with team/service procedures and guidelines.
  • Carry out general administrative and clerical functions to support Sandwell Talking Therapies as required.
  • Process client referrals and associated documentation onto the system in accordance with local operating procedures and systems.
  • Maintain effective and efficient service systems and office procedures, including procurement of supplies and stationery requirements.
  • Maintain effective diary management as required by the Team Lead/Service Manager.
  • Process incoming/outgoing emails or post, taking appropriate action as necessary, recording in accordance with operational procedures.
  • Maintain an efficient filing and records system.
  • Take notes or minutes, prepare agenda and action logs to support meetings as required.
Person Specification

Essential

  • Experience of Microsoft Office Packages.
  • Good standard of qualifications - 5 GCSE's or NVQ equivalent.
  • Word Processing/Typing at OCR Level 2 or equivalent/demonstrate experience.

Desirable

  • GCSE English A-C (5-9).
  • Evidence of continued professional development.
About Us

At Black Country Healthcare NHS Foundation Trust, we're building a high-calibre, diverse and inclusive mental health workforce. One that will give talented professionals like you the opportunity to shape an outstanding service that will transform community mental healthcare and deliver happier and healthier lives all across our communities.

The Trust is rated 'Good' from CQC and will become the lead provider for mental health services across The Black Country.



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