Senior Client Relationship Manager

3 weeks ago


Surrey, United Kingdom C&M Travel Recruitment Full time £32,500
Senior Client Relationship Manager
C&M Travel Recruitment is seeking a dedicated and results-oriented Senior Client Relationship Manager.

This pivotal role is essential to our operations, providing daily support to our key clients and assisting them in enhancing their business performance while addressing operational inquiries.

Salary: £32,500

Key Responsibilities:
  • Address all inquiries from key clients and offer support to colleagues as needed.
  • Assist new clients during their initial membership phase to facilitate business growth.
  • Collaborate with various departments to aid key clients in their business development.
  • Proactively inform key clients about the products and services available, offering training and guidance as necessary.
  • Conduct regular meetings with members at the office or other suitable locations.
  • Generate weekly updates for distribution to all members.
  • Foster strong relationships with key clients and resolve any issues that may arise.
  • Represent the organization at events, workshops, and trade shows as required throughout the year.
Required Skills & Experience:
  • A background in the travel industry is essential, with a preference for knowledge in retail travel.
  • Experience in a client relationship management role is advantageous.
  • Strong networking and communication skills to engage with members at various events.
  • A customer-centric, adaptable, and positive attitude with a willingness to assist in other business areas.
  • Excellent verbal and written communication skills, along with strong interpersonal abilities.
  • Self-motivated with the capability to manage workload and prioritize tasks effectively.
  • Able to collaborate with colleagues at all levels and thrive in a team environment.
  • Commercially aware with the ambition and capability to achieve business targets.
Additional Information:

Salary: £32,500
Work Schedule: Office-based, Monday to Friday, 9 AM to 5:30 PM
Travel: Willingness to travel for meetings and events as necessary.
Company Benefits: Includes pension, private healthcare, and life assurance.

Experience in roles such as Client Account Executive, Regional Sales Manager, or Travel Agency Manager would be beneficial for this position.

C&M Travel Recruitment is committed to providing equal opportunities for all candidates. For more opportunities, please visit our website.



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