Aircraft Compliance Manager
2 days ago
Compliance Manager
We are seeking a highly skilled Compliance Manager to join our team at The Professional Fundraiser. As a key member of our operational team, you will play a senior role in ensuring our fundraisers operate within the highest standards of compliance.
As the Compliance Manager, you will be responsible for designing and implementing a Fundraiser Compliance Framework, collaborating closely with our Quality and Training Lead to accredit our compliance training modules. You will also visit our fundraisers in the field, observing and offering support on compliance queries and delivering bitesize training where needed.
You will work closely with our internal compliance committee, discussing and resolving all matters relating to compliance. You will also be responsible for reviewing and updating our complaints process, collaborating with key internal and external stakeholders and our Compliance Committee.
Key responsibilities include:
- Reviewing and updating our complaints process
- Fundraiser complaints management, including classification, initial investigation, reporting and process recommendations
- Site visits to support fundraiser relations and ensure compliance
- Being present at any formal process and being part of the decision-making process
- Responsible for our Mystery Shop and Observations programmes
- Relationship management with our internal Mystery Shop provider and external Mystery Shop processes conducted by our Charity Partners and the Chartered Institute of Fundraising
- Analysing results and producing quarterly reports on trends, behaviours, observations and training needs
- Collaborating with our People & Engagement Hub to praise, reward and recognise our Fundraisers
- Nurturing our strong client relationships by attending weekly, quarterly and annual reviews and workshops
- Strong engagement with our supporter care hub to monitor feedback, reporting on trends and behaviours of our fundraisers and of our supporter care team
Person Specification
- A comprehensive understanding of compliance
- A passion for client satisfaction, building relationships and making strong decisions
- A confident and strong communicator (written and verbal) both internally and externally
- Friendly, with a good sense of humour and a polite and professional manner
- Confidently adapting communication methods to suit the recipient
- A keen organiser, able to prioritise effectively & self-motivate
- Work well under pressure to strict deadlines, whilst maintaining a high level of attention to detail
- Well-versed in Google Suite, including Sheets, Docs and Gmail (or equivalent Microsoft skills)
- Analytical skills and experience using reports to inform strategy and progress and to identify trends
- A flexible approach to the working week
- UK Driving Licence
- A background in fundraising would be beneficial
- Previous compliance management experience would be advantageous, but not essential
Benefits Package
- Salary £35,000 - £38,000 per annum
- Employer pension contributions
- Enhanced sick pay
- Family friendly policies with enhanced pay elements
- 22 days holiday (not including bank holidays) increasing to 27 days upon length of service
- Beautiful countryside office location with free parking and shower facilities
- Employee Assistance Programme, including access to mental health and wellbeing tools, discounts, training and more
- Mental Health First Aiders
- Free flu vaccination vouchers every winter
- Personable and friendly company with a dedicated and hardworking team and vibrant culture
- Long service awards
- Learning, career development and training opportunities
- Referral Scheme 'Friend with Benefits', and monetary rewards for recommending someone who starts with us
- IDEA (Inclusion, Diversity, Equity and Access) Awareness Months, including signposting and training
- Paid time off for your Birthday
- Paid time off for Christmas shutdown
- Birthday, Wedding, and New Baby gifts
- Seasonal gifts and celebrations, including Christmas Party
- Full time 37.5 hours per week
- Hybrid working, with a minimum of 3 days in the office
- The probation period for this role is 12 weeks
Job Types: Full-time, Permanent
Pay: £35,000.00-£38,000.00 per year
Benefits:
- Company events
- Company pension
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Sabbatical
- Sick pay
- Work from home
Work Location: Hybrid remote in Hitchin
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