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Aircraft Compliance Officer

2 months ago

Hitchin, Hertfordshire, United Kingdom The Professional Fundraiser Full time
Job Description

Compliance Manager

We are seeking a highly skilled Compliance Manager to join our team at The Professional Fundraiser. As a key member of our operational team, you will play a senior role in ensuring our fundraising activities are compliant with regulatory requirements.

Key Responsibilities

  • Develop and implement a Fundraiser Compliance Framework, working closely with our Quality and Training Lead to accredit compliance training modules.
  • Conduct site visits to support fundraiser relations and ensure compliance, observing and offering support on compliance queries and delivering bitesize training where needed.
  • Manage fundraiser complaints, including classification, initial investigation, reporting, and process recommendations, as well as managing fines and penalties.
  • Collaborate with our People & Engagement Hub to praise, reward, and recognize our Fundraisers, celebrating success and nurturing strong client relationships.
  • Engage with our supporter care hub to monitor feedback, reporting on trends and behaviours of our fundraisers and supporter care team.

Requirements

  • A comprehensive understanding of compliance, with a passion for client satisfaction, building relationships, and making strong decisions.
  • A confident and strong communicator, with excellent written and verbal skills, both internally and externally.
  • Friendly, with a good sense of humour and a polite and professional manner, able to adapt communication methods to suit the recipient.
  • A keen organiser, able to prioritise effectively and self-motivate, working well under pressure to strict deadlines while maintaining a high level of attention to detail.
  • Well-versed in Google Suite, including Sheets, Docs, and Gmail, or equivalent Microsoft skills.
  • Analytical skills and experience using reports to inform strategy and progress, identifying trends.
  • A flexible approach to the working week, with a UK Driving Licence.

Benefits Package

  • Salary £35,000 - £38,000 per annum
  • Employer pension contributions
  • Enhanced sick pay
  • Family-friendly policies with enhanced pay elements
  • 22 days holiday (not including bank holidays), increasing to 27 days upon length of service
  • Beautiful countryside office location with free parking and shower facilities
  • Employee Assistance Programme, including access to mental health and wellbeing tools, discounts, training, and more
  • Mental Health First Aiders
  • Free flu vaccination vouchers every winter
  • Personable and friendly company with a dedicated and hardworking team and vibrant culture
  • Long service awards
  • Learning, career development, and training opportunities, including Lunch and Learns
  • Referral Scheme 'Friend with Benefits', and monetary rewards for recommending someone who starts with us
  • IDEA (Inclusion, Diversity, Equity, and Access) Awareness Months, including signposting and training
  • Paid time off for your Birthday
  • Paid time off for Christmas shutdown
  • Birthday, Wedding, and New Baby gifts
  • Seasonal gifts and celebrations, including Christmas Party
  • Full-time 37.5 hours per week
  • Hybrid working, with a minimum of 3 days in the office
  • The probation period for this role is 12 weeks.

Job Types: Full-time, Permanent

Pay: £35,000.00-£38,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Free flu jabs
  • Free parking
  • Health & wellbeing programme
  • On-site parking
  • Private medical insurance
  • Sabbatical
  • Sick pay
  • Work from home

Work Location: Hybrid remote in Hitchin