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Administrative Coordinator for National Amyloidosis Centre
3 months ago
Position Overview
The successful candidate will deliver exceptional front-line administrative assistance to the National Amyloidosis Centre. This role requires close collaboration with nursing staff, medical professionals, and fellow administrative personnel. As a vital member of the Amyloidosis team, the individual will ensure the provision of an efficient, high-quality, and timely service, creating a welcoming and professional environment for patients, their families, and all service users.
Key Responsibilities
Primary Duties:
- Provide comprehensive administrative support in the designated reception area, promptly addressing any issues with the Clinical Pathway Manager.
- Become proficient in EPR and MS Access databases to facilitate patient registration, appointment scheduling, and check-out processes.
- Verify patient details including names, addresses, GP information, and next of kin, ensuring all records are current and accurate.
- Collaborate closely with nursing and medical teams to deliver a professional service.
- Handle incoming telephone inquiries and requests, responding in a courteous and professional manner.
- Maintain the department's information board, ensuring it is regularly updated.
- Coordinate follow-up clinic appointments as directed by medical staff, ensuring timely communication with patients regarding their outpatient appointments.
- Notify patients of any urgent or last-minute appointments as necessary.
- Act independently while adhering to established processes and protocols, seeking guidance from the Reception Team Leader/Manager when required.
- Ensure data integrity by accurately scanning departmental records into the EDRM system.
About the Organization
Royal Free London NHS Foundation Trust employs approximately 10,000 staff members dedicated to serving millions of patients. The organization encompasses Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, and over 30 community services. This extensive network provides a unique opportunity to enhance patient care through innovative practices.
Our mission is to deliver world-class healthcare and expertise, supported by leading-edge teaching and research. We continuously evaluate our progress against five core objectives: achieving excellent outcomes, ensuring outstanding patient and staff experiences, providing excellent value for taxpayers, maintaining safety and compliance with external obligations, and fostering a robust organizational structure.
Royal Free London NHS Foundation Trust is committed to inclusivity and diversity, actively promoting equality for all staff and patients, including those from LGBT+, BME, and disabled communities.
Job Responsibilities
The post holder will embody the values of Royal Free London by offering exemplary care to all service users, staff, and patients, ensuring they feel:
- Welcomed at all times
- Confident due to clear communication
- Respected and valued
- Reassured of their safety
In summary, this role is pivotal in ensuring that the National Amyloidosis Centre operates smoothly and efficiently, contributing to the overall mission of providing exceptional healthcare services.
