Regional Events Manager

6 days ago


London, Greater London, United Kingdom Virtuoso, LTD. Full time

About Virtuoso, LTD.

Virtuoso, LTD. is a leading global travel agency network specializing in luxury and experiential travel. Our organization comprises over 1,200 travel agency locations with more than 20,000 travel advisors in 54 countries throughout North America, Latin America, the Caribbean, Europe, Asia-Pacific, Africa, and the Middle East.

We draw upon our preferred relationships with more than 2,300 of the world's best hotels and resorts, cruise lines, airlines, tour companies, and premier destinations to provide our upscale clientele with exclusive amenities, rare experiences, and privileged access.

Our normalized annual sales of (U.S.) $28-$32 billion make Virtuoso, LTD. a powerhouse in the luxury travel industry. For more information, visit our website.

Job Summary

The Regional Events Manager is responsible for ensuring market relevancy with regional events and activities. This role manages regional events and initiatives that drive brand awareness and optimize returns for Virtuoso events and other programs while maintaining global consistency across all regions as set by the Global Events Team.

The Regional Events Manager will be required to support the regional business plan/Playbook and budget.

Key Responsibilities

  • Responsible for successfully planning and executing events across the region, including destination and hotel search, event budget development and maintenance, contract negotiation, registration management, event operations planning and on-site execution, survey creation, final bill reconciliation, and reporting on final numbers.
  • Scheduling and communicating logistical details of assigned meetings and events with internal departments, such as Regional General Manager, Member and Partner Relations, Network Communications, Product Marketing, Finance, Service Center, and Event Operations Staff assigned to support the event.
  • Gathering all necessary details to build online registration sites for all events with specific functionality, including request to attend, open registration, close registration, dietary restrictions, targeted audience, event-specific questions, etc.
  • Responsible for destination and hotel availability search as determined by the regional team, collecting hotels' responses, and creating detailed OpEx budget to determine estimated event costs and projected margin.
  • Able to negotiate vendor contracts, maximizing favorable terms and deadlines for the event.
  • Liaising with hotels on event details, including room setup, menu selection, room block pickup report, final bill audit, etc.
  • Collaborating with other internal departments on tasks related to the success of the events assigned, including contract review process with the legal team, event creative needs, communication plan for the event, membership and partnership teams, etc.
  • Creating, duplicating, distributing, and assembling meeting and event materials, including name badges, tent cards, signage, packets, and other creative materials as requested, for review and approval.
  • Providing onsite support when traveling on assigned events, as necessary.
  • Generating and understanding registration reports for assigned events, with the ability to do mail merges for communication with attendees.
  • Scheduling and managing team meetings related to the event, including kick-off meetings, event operations review before event operation, event debrief after event operation, Virtuoso Staff pre-con, and other meetings as needed.
  • Managing tight turnaround projects in an atmosphere conducive to changes and delays.
  • Weekend and evening hours will be required during peak periods.
  • Assisting, traveling, and operating global events in conjunction with the global events team, as determined by the Director, Events Operations, without conflicting with regional duties and events' schedule.
  • Participating in Global Events Calls, as time zone permits. The Regional Event Manager must review meeting recordings if the time zone does not allow for in-person participation.

Requirements

  • Bachelor's Degree in Tourism and Hotel Management, highly desirable.
  • 3+ years of proven experience with planning and executing events.
  • Travel industry experience preferred.
  • Proved bilingual, as dictated by the region.
  • Position is 100% remote.
  • Proficiency in Microsoft Office applications, including mail merges, PowerPoint presentations, and basic Excel knowledge.
  • Excellent customer service skills and demonstrated ability to address and resolve complaints with a high degree of professionalism.
  • Pro-active and engaged, with the ability to anticipate events and team needs.
  • Ability to work effectively with vendors and all levels of staff.
  • Understanding of diversity, foreign cultures, and customs.
  • Strong communication, presentation, and writing skills, demonstrated ability to exercise independent and sound judgment.
  • Strong organization and time management skills.
  • Ability to develop and manage assigned deadlines.
  • Able to read, understand, and update events' budget using Excel.
  • Ability to multitask, prioritize, and problem-solve in a deadline-driven environment with strong attention to detail.
  • Ability to collect and analyze complex information, problem-solve, and make decisions by applying advanced analytical skills. Strong collaborative skills in inspiring win-win-win outcomes.
  • Self-starter with the ability to work independently.
  • Ability to travel within the region for events and long-haul destinations to support global events, as needed, including weekends and holidays when necessary (passport required).
  • Ability to work nights and weekends when necessary to prepare for events.

Travel Requirements

  • 25%+ of time for this role will be spent traveling, attending events, member conferences, and team meetings.
  • Travel will be primarily domestic but could include some international.


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